Vice President, OPS Client Service Manager I

BNY Mellon; Manchester; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

BNY Mellon seeks a Client Service Delivery Manager for its Transfer Agency team in Manchester. This hybrid role requires maintaining client relationships, ensuring service delivery, and resolving complex inquiries. Ideal candidates possess a bachelor’s degree and several years of relevant experience in client services. Join a top-ranked employer committed to innovation and inclusivity.

Benefits

Highly competitive compensation

Generous paid leaves, including volunteer time

Access to global resources for personal well-being

Qualifications

• 4-5 years of total work experience with at least 2 years in client service delivery.
• Equipped with strong operational knowledge.

Responsibilities

• Maintain Transfer Agency Client relationship as the point of escalation.
• Monitor service delivery and resolve client issues.
• Manage team goals and improve the client experience.

Skills

Client relationship management

Operational management

Problem-solving

Education

Bachelor's degree or equivalent

Job description

Client Service Delivery Manager

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets.Every day around the globe, our 50,000+ employees bring the power of their perspective to the table tocreate solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Client Service Delivery Manager to join our Transfer Agency team. This role is located in Manchester. This is a hybrid role with 4 days required in office per week.

In this role, you’ll make an impact in the following ways:

• Maintains the Transfer Agency Client relationship acting as their initial point of escalation
• Monitors day to day service delivery on behalf of your clients
• Monitors work metrics and standards. Resolves team issues as required.
• Resolves complex or non-routine client issues or inquiries as needed.
• Maintains relationships with business teams to report client trends and needs. May use knowledge of client issues to contribute to business development efforts.
• Manages internal activities and initiatives designed to improve the client experience.
• Responsible for the achievement of team goals and objectives. Team supports a selected number of client accounts ranging from moderate to highly complex.

To be successful in this role, we’re seeking the following:

• Bachelors degree or the equivalent combination of education and experience is required.
• 4-5 years of total work experience with at least 2 years of operational or client service delivery experience preferred.

At BNY, our culture speaks for itself. Here’s a few of our awards:

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.