Vice President, OPS Client Service Manager I

BNY Mellon; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global financial services company is seeking a Client Service Delivery Manager to enhance client experience and manage relationships in Manchester. This position requires strong operational skills and a bachelor's degree, with 4-5 years of relevant experience preferred. The company offers competitive compensation and a culture focused on personal growth and success.

Benefits

Flexible global resources

Generous paid leaves

Focus on health and wellbeing

Qualifications

• 4-5 years of work experience in operational or client service delivery.
• Excellent communication skills for managing client relationships.

Responsibilities

• Maintain Transfer Agency Client relationships and act as initial point of escalation.
• Monitor day-to-day service delivery on behalf of clients.
• Resolve complex client issues or inquiries.

Skills

Client relationship management

Operational service delivery

Problem-solving

Team management

Education

Bachelor's degree or equivalent

Job description

Overview

Client Service Delivery Manager

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Client Service Delivery Manager to join our Transfer Agency team. This role is located in Manchester, UK.

Responsibilities

• Maintains the Transfer Agency Client relationship acting as their initial point of escalation
• Monitors day to day service delivery on behalf of your clients
• Monitors work metrics and standards. Resolves team issues as required.
• Resolves complex or non-routine client issues or inquiries as needed
• Maintains relationships with business teams to report client trends and needs. May use knowledge of client issues to contribute to business development efforts
• Manages internal activities and initiatives designed to improve the client experience
• Responsible for the achievement of team goals and objectives. Team supports a selected number of client accounts ranging from moderate to highly complex

Qualifications

• Bachelors degree or the equivalent combination of education and experience is required
• 4-5 years of total work experience with at least 2 years of operational or client service delivery experience preferred

About BNY and Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Awards and News

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

BNY Newsroom

BNY LinkedIn