Vice President of Professional Services Delivery | ERP, SIS, CRM & HCM Implementations | Remote[...]

Ellucian Company L.P.; United Kingdom; Remote; GBP 90,000 - 130,000; Full time

Job summary

A leading company in education technology seeks a Vice President of Professional Services Delivery to lead implementation efforts across the UK. Responsible for managing a team, ensuring quality delivery of strategic solutions, and fostering partnerships, the ideal candidate will have extensive experience in software delivery within complex environments, focusing on the client’s success and operational excellence.

Benefits

25 days annual leave plus 8 public holidays

Choice for private Medical and Dental cover

Competitive pension plan

Thrive Flex Lifestyle Account

5 charitable days

Headspace (mental health support)

Wellbeats (virtual fitness classes)

Diversity and inclusion programs

Parental leave

Employee referral bonuses

Educational Assistance Program

Professional development opportunities

Qualifications

• 10+ years in software implementation, with 5+ years in leadership roles.
• Proven success in ERP, CRM, HCM implementations in higher education.
• Experience with global delivery teams and major consulting firms.

Responsibilities

• Lead the UK Professional Services delivery team, managing up to 15 professionals.
• Drive delivery excellence for cloud-based projects and customer satisfaction.
• Collaborate with partners to expand services and support business growth.

Skills

Leadership

Project management

Customer success

Business acumen

Education

Degree in related field

Tools

SaaS

ERP

CRM

HCM

Job description

About Ellucian

Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.

Values Rooted in Purpose

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

About the Opportunity

100% Remote Opportunity for candidates based in England, Scottland, Wales, and Ireland

Ellucian is seeking a strategic and experienced Vice President of Professional Services Delivery to lead our delivery efforts across the UK region. This individual will manage a team of consultants and project leaders responsible for implementing our ERP, SIS, CRM, and HCM solutions across higher education institutions. The ideal candidate brings deep professional services expertise, experience working with regional partners and consulting firms, and a strong track record of successful enterprise software delivery in complex environments.

Where You Will Make an Impact

Regional Leadership & Execution

• Lead the UK Professional Services delivery team, managing performance, engagement, and development of up to 12 - 15 professionals.
• Drive delivery excellence and ensure customer satisfaction across a portfolio of SaaS and cloud-based projects.
• Champion a blended services model leveraging internal delivery teams, global Centers of Excellence (CoEs), and third-party partners.

Project & Program Delivery

• Ensure successful project execution, meeting or exceeding quality, schedule, and financial targets.
• Maintain visibility into all in-region projects and proactively manage risks, escalations, and customer expectations.
• Oversee revenue forecasting, resource planning, and consumption of booked services.

Strategic Partnerships & Growth

• Collaborate with regional partners and consulting firms to scale delivery capacity and capabilities.
• Support pre-sales efforts and solutioning in partnership with Customer Success and Sales teams.
• Identify opportunities to expand services footprint and support business growth across new and existing customers.

Operational & Process Excellence

• Standardize delivery processes and implement best practices to ensure consistency and scalability.
• Track key metrics (utilization, margin, customer satisfaction) and lead continuous improvement initiatives.
• Foster strong cross-functional collaboration with teams across Cloud Operations, Managed Services, Customer Success, and the COO’s office.

What You Will Bring

• 10+ years of professional experience in software implementation, professional services, or consulting roles—at least 5 years in leadership.
• Proven success in delivering ERP, CRM, or HCM cloud implementations across higher education or related industries.
• Strong business acumen with a focus on profitability, resource optimization, and customer success.
• Experience engaging with global delivery teams and external partners such as Deloitte, KPMG, or regional firms.
• Ability to lead cross-functional teams and communicate effectively with both technical and executive audiences.
• Consulting background in a SaaS or enterprise software company preferred.
• Willingness to travel regionally up to 25%.

What makes #Ellucianlife

• 25 days annual leave plus 8 public holidays
• Choice to opt in for private Medical and Dental cover.
• Competitive pension plan.
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 5 charitable days to support the community that supports us
• Wellness
  • Headspace (mental health)
  • Wellbeats (virtual fitness classes)
• RethinkCare – caregiver support
• Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.
• Parental leave covering Maternity, Paternity and Adoption.
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
• • Educational Assistance Program
  • Professional development opportunities

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