Vice President of Field Service Operations

ZipRecruiter; Blackwood; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading service organization is seeking an Executive Leader to oversee a large team of field service technicians. Responsibilities include optimizing service operations, ensuring customer satisfaction, and driving growth in refurbished equipment sales. The ideal candidate has over 15 years of experience and excels in strategic planning and team management. Attractive benefits offered include medical, dental, and flexible PTO.

Benefits

Medical, Dental, and Vision plan

Flexible PTO

401K matching plans

Paid Holidays

Qualifications

• 15+ years of executive leadership experience in service operations.
• Proven ability to manage large, distributed teams effectively.
• Expertise in service delivery processes and supply chain management.

Responsibilities

• Provide leadership for over 100 field service technicians.
• Oversee dispatching and tracking for service quality.
• Develop strategies for refurbished equipment sales.

Skills

Service operations leadership

Team scaling and development

Strategic thinking

Customer satisfaction focus

Communication and negotiation

Education

Bachelor's degree in Business Administration

Master's degree (MBA)

Job description

Overview

This is how you WOW:

• Provide executive leadership and strategic oversight for a team of 100+ field service technicians across four regions.
• Oversee and optimize a dedicated facility responsible for dispatching, tracking, providing service parts, and final billing, ensuring alignment with overall business objectives.
• Champion and drive a culture of operational excellence and efficiency across all service delivery functions, implementing best practices and innovative solutions.
• Establish and monitor key performance indicators (KPIs) to ensure high levels of customer satisfaction, service quality, and operational effectiveness.
• Develop and execute comprehensive strategies for the profitable growth of refurbished equipment sales, both directly and through online channels.
• Define and implement long-term service strategies that align with company goals, market trends, and technological advancements.
• Analyze complex service performance data to identify strategic opportunities for improvement, implement impactful corrective actions, and forecast future needs.
• Foster a culture of continuous improvement, accountability, and customer-centricity across the entire service organization, serving as a mentor and leader.

Qualifications

• 15+ years of progressive executive leadership experience in service operations, with a significant portion in the municipal, industrial, and commercial floor care or material handling industry.
• Demonstrated ability to strategically lead, scale, and develop large, distributed teams of field service technicians.
• Expert-level understanding of service delivery processes, complex logistics, supply chain management, and their impact on overall business profitability.
• Proven track record of transforming service organizations, optimizing operational efficiency, and consistently exceeding customer satisfaction targets.
• Extensive experience with the sales and lifecycle management of refurbished equipment, including market analysis and sales channel development.
• Exceptional executive presence, communication, negotiation, and interpersonal skills, with the ability to influence at all levels of an organization.
• Visionary strategic thinker with the ability to develop and execute complex business plans, drive innovation, and lead organizational change.
• Bachelor's degree in Business Administration, Operations Management, or a related field required; Master’s degree (MBA) strongly preferred.

Our Kärcher WOW-package

• Medical, Dental, and Vision plan
• Paid Holidays (11 per year)
• Flexible PTO for exempt employees; generous PTO for non-exempt employees
• HSA, FSA and 401K matching plans
• Paid sick time, as well as short and long term insurance

Equal Opportunity

We are an Equal Opportunity / Affirmative Action employer – M/F/Disabled/Veteran

How to apply

So: Wanna WOW with us? Simply upload your resumeonline and leave your contact information. We look forward to getting to know you!

Together towards a clean world.

Fabiana Valbuena | Talent Acquisition Manager

[e-mail]