Vice President of Customer Technology Experience

Southern Veterinary Partners; Birmingham; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading veterinary organization is seeking a visionary leader for their Customer Technology Experience team. This role involves overseeing product management and engineering, shaping digital interactions for pet owners, and collaborating with various teams to enhance customer engagement. Ideal candidates will have a strong background in software engineering and product leadership, with a passion for creating exceptional digital experiences.

Benefits

Online discount platform

Collaborative team environment

Competitive salary

Health, dental + vision insurance

401K with company match

Life insurance and short-term disability

Upward mobility and growth opportunities

Generous paid time off

Discounted veterinary care

Qualifications

• Deep experience in product leadership and software engineering.
• Background in e-commerce or consumer apps.
• Experience with AI agent-assisted software engineering.

Responsibilities

• Lead product management and engineering for customer-facing software.
• Architect scalable systems integrating with multiple PIMS.
• Define KPIs for customer experience quality and platform performance.

Skills

Product leadership

Software engineering

Full-stack development fluency

Customer empathy

Architectural instincts

Job description

We’re hiring a visionary builder to lead our Customer Technology Experience team — the
squad behind all client-facing digital touchpoints for our amazing veterinary hospital network.
You’ll own the product and engineering strategy for everything our customers use: from
online booking and digital check-ins to client communications and our pet portal with deep
integration to our hospitals systems.

This is a rare opportunity to bring your experience and drive to build amazing experiences
while collaborating deeply with our Growth, Marketing, and Hospital teams. You’ll architect
modern platforms, guide a cross-functional team, and shape how pet owners interact with our
teams and hospitals.

What You’ll Do:

• Lead both product management and engineering for customer-facing software and platforms
• Architect flexible, scalable systems that integrate with multiple PIMS
• Champion a full-stack, modern engineering culture utilizing pipeline automation, deep ownership of outcomes, and modern AI agentic tools
• Co-create digital strategy with marketing & growth teams to drive engagement and retention
• Lead and develop a high-performing team, setting the tone for collaboration, velocity, and empathy
• Define and own KPIs for customer experience quality and platform performance

What You Bring:

• Deep experience in both product leadership and software engineering
• Background in e-commerce, consumer apps, or other customer-facing digital platforms
• Strong architectural instincts and full-stack development fluency
• Passion for building intuitive, modern, high-quality digital experiences
• Empathy for customers and stakeholders — you listen first, then lead
• Experience with AI agent-assisted software engineering

Experience in veterinary or other related healthcare fields

Why This Role?
You’ll have the runway to move fast, build boldly, and shape the future of pet care tech. If you’re a product-minded tech leader who’s ready to make a real impact this is the job for you!

Work with an organization recognized as #1 in Healthcare by Newsweek’s Most Loved Workplaces in 2024.

• Online discount platform
• Collaborative team of people who live out our WAG values (work together, amaze, grow)
• Competitive salary
• Health, dental + vision insurance
• 401K with a company match
• Life insurance, short-term disability, and telemedicine
• Upward mobility and growth opportunities
• Generous paid time off and company-wide holidays
• Discounted veterinary care for your four-legged family members