Vice President - Corporate Actions

BNY Pershing; Manchester; Hybrid; GBP 110,000 - 150,000; Full time

Job summary

BNY Pershing in Manchester seeks a Vice President – Corporate Actions to lead corporate actions and custody operations within a fast-paced, highly regulated environment. You will drive performance, manage client relationships, and guide transformation initiatives across the enterprise custody services operations function.

The role emphasizes people leadership, process improvement, risk management, and the delivery of high-quality client outcomes in a hybrid work setting.

Qualifications

• Extensive Corporate Actions operations experience.
• Proven people leadership and team management.
• Strong client service and stakeholder management skills.

Responsibilities

• Lead and develop Corporate Actions teams for delivery excellence.
• Manage operational controls, governance and risk framework.
• Drive performance via KPIs/KRIs and service metrics.
• Oversee client engagement and programmes of process improvement and automation.

Skills

Corporate Actions

Leadership

Client service

Operational risk

KPI/KRI management

Problem solving

Process improvement

Automation

Tools

Excel

MI reporting

Job description

Corporate Actions | Asset Servicing | Custody Operations | Investment Operations Manchester, England | Hybrid - 4 days onsite Full-time | Competitive salary

Overview

We are partnering with BNY Pershing to hire a Vice President – Corporate Actions within its Enterprise Custody Services Operations team.

This is an excellent opportunity for an experienced financial services operations leader with a background in Corporate Actions, Custody Operations, Asset Servicing, Securities Operations, or Investment Operations who is passionate about people leadership, client service, operational excellence, and continuous improvement.

You will lead a critical operational function, overseeing day-to-day delivery, strengthening controls, developing high-performing teams, and driving service improvements within a highly regulated environment.

The Opportunity

You will play a key role in leading and enhancing Corporate Actions operations, with responsibility for:

• Corporate Actions event processing and operational oversight
• Client service delivery and stakeholder management
• Operational controls and risk management
• Team leadership and people development
• Regulatory compliance and governance
• Operational performance and service metrics
• Process improvement and automation initiatives
• Continuous improvement and operational excellence

This role would suit someone who enjoys leading teams, improving processes, managing client relationships, and delivering strong operational outcomes in a fast-paced environment.

Key Responsibilities

• Lead, coach, and develop Corporate Actions teams
• Foster a culture of accountability, collaboration, and continuous improvement
• Support performance management, talent development, and succession planning
• Drive employee engagement and professional growth across the function
• Build high-performing teams aligned to business objectives

Operational Delivery

• Oversee day-to-day Corporate Actions operations and service delivery
• Ensure operational activity is completed accurately and within agreed service levels
• Act as an escalation point for complex operational issues
• Drive operational excellence across processing, controls, and client servicing activities
• Monitor performance and ensure delivery against departmental objectives

Risk, Controls & Governance

• Maintain a strong control environment and operational risk framework
• Ensure adherence to regulatory requirements, internal policies, and governance standards
• Monitor KRIs, KPIs, and operational performance metrics
• Support audit activity, regulatory reviews, and remediation initiatives
• Promote a strong risk-aware culture across the team

Client & Stakeholder Management

• Serve as a key point of contact for clients and senior stakeholders
• Build strong relationships across Operations, Risk, Compliance, Technology, and Client Service teams
• Manage client queries, escalations, and service improvement initiatives
• Support the delivery of excellent client outcomes and service standards
• Identify opportunities to improve processes and operational efficiency
• Drive automation, digitalisation, and process enhancement initiatives
• Support strategic change and transformation programmes
• Use MI, reporting, and operational data to drive decision-making and performance improvements
• Encourage innovation and adoption of new technologies, including AI-enabled solutions

What We're Looking For

We are open to candidates from a range of relevant operational backgrounds, including:

• Corporate Actions
• Custody Operations
• Securities Operations
• Investment Operations
• Middle Office Operations
• Wealth Operations
• Platform Operations
• Funds Operations
• Trade Support & Settlements
• Strong experience within Financial Services Operations
• Proven Corporate Actions operations experience
• Demonstrable people leadership and team management experience
• Strong client service and stakeholder management skills
• Experience managing operational controls, governance, and risk frameworks
• Experience monitoring and managing team performance against KPIs and KRIs
• Ability to lead teams within high-volume, deadline-driven operational environments
• Strong communication, organisational, and problem-solving skills
• Experience driving process improvements and operational efficiencies
• Custody or Asset Servicing experience
• Securities Operations background
• Exposure to operational transformation programmes
• Experience implementing automation or digital solutions
• Knowledge of regulatory and control frameworks
• Advanced Excel, MI, and operational reporting skills
• Experience working with global clients and complex operational environments

Why Apply?

This is a fantastic opportunity to join a globally recognised financial services organisation and lead a critical Corporate Actions function.

You will have the opportunity to develop teams, enhance client service delivery, strengthen controls, drive operational improvements, and contribute to transformation initiatives within a world-class operational environment.

This role may suit an established Corporate Actions Manager, Operations Manager, AVP, Senior Manager, or VP seeking broader leadership responsibility and strategic exposure.