Vice President, Client Success

EquiLend; London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

A leading fintech company in London is seeking a Vice President of Client Success to lead strategic engagements with financial institutions. This high-impact role focuses on account management and collaboration across teams to drive client satisfaction and revenue growth. The successful candidate will leverage their extensive experience to influence product development and ensure alignment with client needs, while enjoying flexible hybrid working and competitive benefits.

Benefits

Hybrid Working

Discretionary Annual Cash Bonus

Generous Holiday Days Per Annum

Group Risk and Income Protection Coverage

Health and Dental Insurance Cover

Generous Company Pension

Qualifications

• 8+ years in client success or strategic account management in financial services.
• Demonstrated ability to influence revenue growth through client engagement.

Responsibilities

• Lead strategic client engagements focusing on satisfaction and revenue expansion.
• Develop account growth strategies in collaboration with Sales and Product teams.

Skills

Client Success

Strategic Account Management

Relationship Management

Communication

Data-informed Decision Making

Cross-functional Leadership

Tools

CRM Systems

Client Analytics Platforms

Reporting Tools

Job description

Join to apply for the Vice President, Client Success role at EquiLend.

Get AI-powered advice on this job and more exclusive features.

Company Overview

We are a global fintech leader in securities finance, driving industry transformation through innovative, market-leading technology. Our SaaS solutions and tailored services support financial institutions across every stage of the securities finance lifecycle, from trading and post-trade processing to data, analytics, regulatory compliance, and end-to-end securities finance platform delivery.

Trusted by over 190 institutions in more than 30 markets worldwide, we help clients streamline operations, meet regulatory requirements, and unlock valuable market insights.

Team Overview

Join EquiLend’s Client Success team in London and help shape the future of how we support, grow, and retain our most strategic securities finance clients. As Vice President, Client Success, you’ll serve as a senior partner to a global portfolio of financial institutions, guiding their engagement across EquiLend’s comprehensive suite of trading, post-trade, data, and analytics solutions.

This is a high-impact leadership role focused on strategic account management, product enablement, and revenue retention. Working cross-functionally with product, sales, and operations, you’ll deliver business value to our clients while influencing internal roadmaps to ensure continued alignment with client needs and market evolution.

Role Responsibilities

1. Lead strategic client engagements across a global portfolio, focusing on long-term satisfaction, retention, and revenue expansion.
2. Own executive-level relationships with key clients, ensuring EquiLend remains a trusted advisor and solution partner.
3. Develop and execute account growth strategies, including upsell and cross-sell initiatives, in collaboration with Sales and Product teams.
4. Translate client feedback into actionable insights, partnering with Product and Technology teams to influence future development.
5. Drive proactive renewal planning, ensuring risk mitigation and commercial alignment ahead of contract discussions.
6. Monitor client usage data and success metrics to uncover risks, identify growth opportunities, and increase product adoption.
7. Guide the creation and execution of strategic account plans, aligning client objectives with EquiLend’s platform capabilities.
8. Deliver high-value client interactions including executive briefings, business reviews, and bespoke enablement sessions or workshops.
9. Represent the voice of the client across internal forums, driving improvements in service delivery, onboarding, and product experience.

Required Skills

1. 8+ years of relevant experience in client success, strategic account management, or relationship roles in financial services or SaaS.
2. Demonstrates strong commercial acumen and a proven track record of influencing revenue growth through client engagement.
3. Shows excellent relationship management capabilities, with experience managing senior stakeholders across global financial institutions.
4. Displays strong communication and presentation skills, with the ability to influence internal stakeholders and client executives alike.
5. Brings a data-informed approach to decision-making, with proficiency in CRM systems, client analytics platforms, and reporting tools.
6. Shows good cross-functional leadership, collaborating effectively across sales, product, and operations to improve the client journey.
7. Able to manage complexity, prioritise competing demands, and deliver in a fast-paced, client-facing environment.

Role Location and Benefits

1. Hybrid Working: Enjoy the flexibility of working remotely for up to 100 days each year.
2. Discretionary Annual Cash Bonus: A discretionary annual cash bonus is available to reward your performance and contributions to the company’s success.
3. Generous Holiday Days Per Annum: In addition to bank holidays, you’ll have 25 holiday days per year.
4. Group Risk and Income Protection Coverage: Enjoy peace of mind with comprehensive group risk and income protection coverage for you and your dependents.
5. Optional Health and Dental Insurance Cover: Comprehensive health and dental insurance coverage for you and your dependents available from your first day.
6. Generous Company Pension: Our pension plan offers a flat 7.5% company contribution when you contribute a minimum of 1.5%.

Diversity & Inclusion

At EquiLend, we are committed to fostering an inclusive and diverse workplace where everyone is respected and valued. We believe that a variety of perspectives drives innovation and strengthens our success. If you require any reasonable accommodations during the interview process, please let us know — we’re here to support you.

Additional Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other

Location: London, England, United Kingdom