Vice President, Client Service I

BNY Mellon; Manchester; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Join BNY Mellon as a Vice President, Client Service I in Manchester. This role focuses on managing key client portfolios within Corporate Trust, collaborating with teams to ensure exceptional service delivery and operational compliance while utilizing a deep understanding of capital markets and debt issuance processes.

Benefits

Competitive compensation

Generous paid leave

Access to global resources

Qualifications

• Experience in managing a client portfolio is essential.
• Understanding of Conventional Debt deal structures is required.
• Knowledge of Debt Issuance markets, particularly Euroclear, Clearstream, and DTCC.

Responsibilities

• Collaborate with sales and relationship management for client offerings.
• Ensure operational aspects align with BAU processes.
• Provide daily client support and maintain strong relationships.

Skills

Client Management

Capital Markets Knowledge

Operational Processes

Job description

Vice President, Client Service I

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Vice President, Client Service I to join our EMEA Corporate Trust, Client Service team. This role is located in Manchester, United Kingdom (HYBRID).

In this role, you’ll make an impact in the following ways:

• Collaborate with the Sales & Relationship Management team in the pre-mandate conversations and business development initiatives to identify and clarify the offering from Corporate Trust and address relevant queries from clients.
• Work with the Transaction Management Group to ensure the operational aspects of the transaction are in line with BAU processes and, if required, make sure that any non-BAU processes are captured and documented accordingly.
• Support the client on a day-to-day basis making sure all operational services are delivered to the client in accordance with our contractual obligations. Build trust and good working relationships with clients to encourage repeat business opportunities.
• Provide excellent client service delivery and understanding of clients’ needs. Demonstrate an understanding of services provided both within Corporate Trust and across the firm to be able to provide the clients with tailored solutions.
• Knowledge of capital markets operational processes and procedures and demonstrate an understanding of the commercial rationale, structure, risks, and rewards associated with transactions.
  

To be successful in this role, we’re seeking the following:

• Management of a client portfolio.
• An understanding of Conventional Debt deal structures.
• Knowledge of the Debt Issuance markets. Primarily Euroclear, Clearstream and DTCC.
• Instruction and settlement of Cash and Custody trades in the secondary market.

At BNY, our culture speaks for itself. Here’s a few of our awards:

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion , Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.