Veterinary Receptionist (Weekends)

British Veterinary Association; Spalding; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a supportive and friendly veterinary practice as a part-time Veterinary Receptionist. In this role, you will be the face of the practice, ensuring clients receive the highest level of service while managing a variety of tasks from appointment scheduling to cash handling. This position offers a unique opportunity to work in a caring environment where the team values collaboration and the well-being of both clients and staff. With a focus on employee satisfaction, the practice provides generous benefits, including annual leave and professional development opportunities. If you are passionate about animal care and enjoy working in a dynamic team, this role is perfect for you.

Benefits

6.6 Weeks Annual Leave

Birthday Leave

Enhanced Family-Friendly Policies

Cycle to Work Scheme

Employee Wellbeing Initiatives

Learning and Development Opportunities

Discounted Staff Pet Care

Pension Scheme

Pawsome Benefits

Qualifications

• Experience in customer service roles, particularly in veterinary or healthcare settings.
• Ability to handle financial transactions with confidence.

Responsibilities

• Act as the first point of contact for clients, providing exceptional customer service.
• Manage appointment details and handle cash transactions daily.

Skills

Customer Service

Empathy

Cash Handling

Communication

Database Management

Tools

Database Systems

Job description

We are hiring!

Here at South Lincs Vets, we are looking for a friendly and approachable Veterinary Receptionist for our busy veterinary practice in Pinchbeck.

Reception duties include:

• Representing the surgery as the first point of communication for all clients.
• Offering the highest levels of customer service; always listening to client's needs, acting with urgency and always following up on outstanding queries for clients.
• Keeping patients at the centre of everything we do. Greeting where suitable and checking in with owners on arrival regarding their pets care.
• Dealing with a range of situations with clients offering empathy where needed, advice from vets, guidance with care plans and taking payments for both large procedures and appointments.
• Passing varied information over to clients from the veterinary team regarding medication, prescriptions, appointments and treatments.
• Being able to handle conversations around financial situations with ease and confidence.
• Answering the phone with consistent attention to detail and customer service, taking care to listen particularly when relaying crucial information to the vet team.
• Inputting a variety of information into our database/systems such as appointment details, animal weights and prescription requests.
• Cash handling on a daily basis as well as taking card payments throughout the day.
• Supporting with insurance claims including giving clients information regarding their insurance claim where necessary.
• End of day cashing up and banking.
• Ensuring the reception environment is kept clean, professional and inviting.

About the rota and salary

This is a part time permanent role working 18 hours per week-1 x 6 hour shift in the week and 2 x 12 hour shifts every other weekend.

About us

South Lincs Vet Group, based in beautiful Lincolnshire, offers a serene setting for your career. We are formed of our main hospital and four branch practices in Freiston (where this role will be based), Pinchbeck, Heckington and Holbeach. We're not just a veterinary practice; we're a family. Our whole team is made up of 17 Vets and 50+ Veterinary Nurses, Veterinary Care Assistants, Reception, and admin staff, all working together harmoniously to provide exceptional care. Of course not forgetting our beloved practice cat, "Jonathan," who enjoys keeping you company during your well-deserved breaks!

In addition to a competitive salary, you will benefit from:

• 6.6 Weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care

South Lincs Vet Group, Pinchbeck

The Birches, 82 Church Street, Pinchbeck, PE11 3YA, United Kingdom

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Animals treated:

Small animals

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