Veterinary Receptionist (Part-Time)

IVC Evidensia; Thornbury; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local veterinary practice in Thornbury is seeking a friendly receptionist to be the first point of contact for clients and their pets. The role requires excellent customer service skills, proficiency in IT, and a professional demeanor. Responsibilities include greeting clients, managing appointments, and advising on pet healthcare products. A minimum of 1 year of office experience and a good education is required. Competitive pay and generous benefits offered.

Benefits

6.6 weeks annual leave

Additional annual leave for birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Minimum of 1 year office-based experience.
• Professional and caring telephone manner.
• Strong communication and interpersonal skills.

Responsibilities

• Greet clients warmly and handle queries.
• Book, cancel, and amend appointments.
• Promote preventative healthcare products.

Skills

Customer service skills

Time management

Communication skills

IT proficiency

Interpersonal skills

Education

Minimum 5 GCSE Grade C+

Tools

MS Office

Job description

Do you have a passion for excellent customer service and enjoy working with animals? Rowe Veterinary Group are looking for a receptionist to join our small and friendly practice in Thornbury. As a valued member of the reception team, you will be the first point of contact for pets and their owners.

The ideal candidate will be professional and efficient with a welcoming and sympathetic manner. In addition, they will have excellent customer service skills, proficient knowledge of IT, the ability to remain calm under pressure, as well as having a love of animals.

The Role

We’re looking for a friendly, professional individual to join our team, where you’ll be the first point of contact for our clients and their beloved pets. Your role will involve greeting clients in a warm and courteous manner, booking, cancelling, and amending appointments, and handling queries efficiently—whether by phone, email, or face to face. You’ll also be advising clients on our preventative healthcare products, promoting our Pet Healthcare Plans and pet insurance, and dispensing medications and prescriptions as needed. Additional responsibilities include taking payments, cashing up, and supporting the team with general administrative and reception duties to ensure the smooth running of the practice.

The Perfect Fit

• Minimum of 1 year office-based experience
• Good level of education (min 5 GCSE Grade C+) upwards
• Reliable with excellent time management skills
• Professional and caring telephone manner
• Strong communication and interpersonal skills
• Excellent customer service skills
• Good working knowledge of MS Office
• Good numeracy and literacy skills
• High attention to detail

Your shift pattern will be as follows: Monday 8:00am-2:00pm, Wednesday 10:00am-4:00pm, Thursday 12:00pm-7:30pm (1/2 hour lunch), Friday 12:00pm-7:30pm (1/2 hour lunch), and a 1:4 Weekend day at our main Bradley stoke hospital.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave FTE
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care

The hourly rate for this position is £12.21ph.