Veterinary Receptionist (Part-Time)

British Veterinary Association; Dartford; On-site; GBP 20,000 - 26,000; Full time

Job summary

A dynamic and supportive team at Easipetcare is looking for a dedicated Veterinary Receptionist / Client Care Advisor. The role involves managing client interactions and appointments, along with a strong focus on exceptional customer service in a collaborative environment. Competitive benefits, including 6.6 weeks of annual leave, are offered alongside opportunities for professional development.

Benefits

6.6 Weeks annual leave FTE

Additional leave for your birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounts and cashback on retail via Reward Gateway

Pension scheme

Discounted staff pet care

Qualifications

• Proactive, highly organised, and detail-oriented individual.
• Ability to remain composed under pressure with excellent communication skills.
• Experience in animal care is desirable but not essential.

Responsibilities

• Welcome clients and their pets with professionalism and warmth.
• Manage appointments and client communications efficiently.
• Contribute to the smooth operation of the practice.

Skills

Communication

Customer Service

Organisational Skills

Attention to Detail

Proficiency in Computer Software

Job description

We are hiring!

Easipetcare is seeking a dedicated and organised Veterinary Receptionist / Client Care Advisor to join our team. This role offers a rewarding opportunity to contribute to a professional and compassionate environment, supporting both clients and their pets with exceptional service.

What does the role involve?

Key responsibilities include welcoming clients and their pets with professionalism and warmth, managing appointments and client communications efficiently, and contributing to the smooth operation of the practice. Proficiency with computer software such as Word, Excel, and Outlook is required.

About the rota

The position is for 32 hours per week, with Wednesdays off. You'll be required to work Saturday mornings on a one-in-three rota basis, with time given back in lieu.

Our ideal candidate

We are looking for an individual who is proactive, highly organised, and detail-oriented. The ability to remain composed and professional under pressure, combined with excellent communication skills, is essential. The successful candidate will demonstrate flexibility, adaptability, and the capacity to work effectively both independently and as part of a team. While experience within the animal care sector is desirable, a strong commitment to outstanding customer service is paramount.

More about us

Easipetcare offers a competitive benefits package, including 6.6 weeks of annual leave plus your birthday off, enhanced family-friendly policies including maternity and paternity pay, a cycle to work scheme, and wellbeing initiatives. The role also includes access to ongoing professional development through the IVC Evidensia Academy, Reward Gateway benefits offering discounts and cashback at numerous retailers, a pension scheme, and discounted staff pet care.

If you are seeking to join a supportive and dynamic team where your expertise and passion for animal care will be valued, we invite you to apply.

In addition to a competitive salary, you will benefit from:

• 6.6 Weeks annual leave FTE
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with hundreds of retailers
• Pension scheme
• Discounted staff pet care