Veterinary Receptionist - Newbury

Pets at Home Limited; Newbury; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading pet services provider in Newbury is seeking a full-time Client Services role. You'll deliver exceptional customer service, support pet care, and manage administrative tasks. Offering a salary between £21,000 - £26,000 per annum, with benefits including a pension scheme and staff discounts. Join a supportive team that values your development and wellbeing.

Benefits

20% staff discount

Wellbeing focus

Career development opportunities

Qualifications

• Passion for providing outstanding customer service.
• Ability to thrive in a fast-paced environment.
• Strong administrative skills required.

Responsibilities

• Deliver outstanding service to clients.
• Manage communication between pet owners and clinical team.
• Coordinate day-to-day routines of the practice.

Skills

Customer service skills

Computer literacy

Teamwork

Administration

Job description

Overview

Do you have a passion for providing outstanding customer service, love spending time with animals and crave a new challenge? If so, we have an exciting opportunity for you to join our team at Vets for Pets in Newbury!

Responsibilities

• Your role is to deliver outstanding service to our clients while supporting the best possible care for their pets - helping to ensure clear communication and coordination between pet owners and our clinical team.
• Greeting clients with a warm and friendly welcome, both in person and over the phone.
• Answering phones and managing our digital services including emails and Whatsapp.
• Administration tasks including scanning paperwork for hospitalised inpatients, insurance claim forms, registering microchips and daily cashing up reports.
• Booking appointments, placing prescription orders, taking payments and recording all client and patient information accurately on to our in-house system.
• Keeping the reception area tidy, organised and welcoming for clients and patients.
• Discussing our bespoke Care Plan package offers to clients in order to deliver the best care for our patients.
• Coordinating the smooth running of the day-to-day routines of the practice using our online booking system, so computer literacy and strong administrative skills is a must.
• You\'ll need to thrive as part of a team, showing initiative and reliability in a fast-paced environment.
• This is a full-time position, working 40 hours per week, with participation in the weekend rota (currently 1 in 4).

What We Offer

• We believe that a fulfilling role and a supportive environment make all the difference and we want your time with us to feel both rewarding and enjoyable.
• Salary: 21,000 - 26,000 per annum, depending on your skills and experience
• A focus on wellbeing, including regular lunch & learn sessions and team socials (summer and Christmas socials, and pub quizzes!)
• A contributory pension scheme
• 20% staff discount at Pets at Home, The Groom Room and Vets for Pets
• Access to exclusive high street discounts and cashback rewards
• Opportunities for genuine career development, supported by a leadership team who are on the ground and actively involved in day-to-day practice life