Veterinary Receptionist - Multi-Site Client Care & Admin

Vets for Pets; Abingdon; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

20% staff discount

Discounts & cashbacks

Career development opportunities

Pension & holiday

Job summary

Vets for Pets in Abingdon, Didcot, and Oxford Botley is seeking a friendly veterinary receptionist to support busy front desk operations across three sites. You will greet clients, manage bookings and payments, and act as the bridge between clients and the clinical team.

The role demands excellent communication, organisational skills, and a proactive approach to outstanding customer service, with full-time hours and one in four weekends.

Qualifications

• Strong communication skills essential for client interactions and teamwork.
• Excellent IT skills and familiarity with practice software are required.
• Previous veterinary reception experience is desirable but not essential.

Responsibilities

• Provide exceptional service to clients and ensure the best care for their pets, acting as a vital link between clients and the clinical team.
• Build strong relationships with clients, their pets, and the practice team to ensure ongoing trust and satisfaction.
• Deliver excellent client service during visits, ensuring clients leave feeling valued and confident in the care received.
• Greet clients and provide support, guidance, and expertise while confidently managing payments and future bookings.
• Coordinate the smooth day-to-day running of the practice using our online booking system, so strong computer literacy is essential.
• Manage a range of administrative duties including booking appointments, handling payments, recalls, care plans, insurance, registering ID chips, cashing up, completing end-of-day checks, and ensuring the overall smooth operation of the practice.

Skills

Strong communication skills

Excellent IT skills

Customer service oriented

Team player

Tools

Online booking system

Job description

Vets for Pets in Abingdon, Didcot, and Oxford Botley is seeking a friendly veterinary receptionist to support busy front desk operations across three sites. You will greet clients, manage bookings and payments, and act as the bridge between clients and the clinical team.

The role demands excellent communication, organisational skills, and a proactive approach to outstanding customer service, with full-time hours and one in four weekends.