Veterinary Receptionist (Maternity Leave)

British Veterinary Association; Derby; On-site; GBP 20,000 - 30,000; Full time

Job description

An exciting new opportunity at Easipetcare Derby for a full time maternity cover Veterinary Receptionist (fixed term contract) to come onboard and join our team, starting in June 2025 on a 12 month contract!

The Part You'll Play

At our veterinary clinic, we provide comprehensive pet care services. As a Veterinary Receptionist, you will play a crucial role in ensuring smooth operations at the front desk. You will be responsible for greeting clients, scheduling appointments, answering inquiries, and providing general information about our services such as our Health Care Plan. You will be the first point of call for our clients, providing support and compassion.

About Us

Easipetcare Derby is a well-established practice with a large client base. It has great facilities including 4 consult rooms, a separate cattery, kennel and isolation ward, x-ray and ultrasound, theatre and prep room with an in-house laboratory. The practice is situated close to local amenities and is easily accessible with free car parking. It has excellent transport links, including the A52 and M1, and is a 30-minute walk from the train station where you can get a direct train to London.

You will work alongside, and be supported by a great team of vets, nurses and support staff in this fast-paced environment.

About you

We are looking for a dedicated, professional team member who shows a real passion and positive attitude in every duty they perform. Candidates must have at least 1 year reception experience, and ideally at least 1 year of veterinary reception experience. This is because being a receptionist in the veterinary industry is very fast paced. This candidate needs to be highly self-motivated with good customer service skills.

Your duties will include:

1. Greet clients and their pets with a friendly and professional demeanour
2. Schedule appointments and manage the appointment calendar
3. Answer phone calls, emails, and other inquiries from clients
4. Collect and update client information in the computer system
5. Medication handling
6. Assist with filing and organising paperwork
7. Process payments for services rendered, end of day banking

Our ideal candidate will have:

1. Previous experience in a customer service role is preferred
2. Excellent communication and interpersonal skills
3. Passion for working with animals and their owners
4. Able to work well within a team and independently
5. Strong organisational skills and attention to detail
6. Ability to multitask and prioritise tasks effectively
7. Knowledge of basic computer applications (e.g., Microsoft Office)

For this role, we are looking for 40 hours across 5 days, with Saturday morning cover on a rota (time off in-lieu). Bank holiday cover is also on a rota basis. Our flexible approach to rota patterns can enrich your work life balance.

In addition to a competitive salary, you will benefit from:

1. 6.6 Weeks annual leave
2. Additional annual leave for your birthday which will be added to your holiday allowance
3. Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
4. Cycle to work scheme
5. Initiatives focused on employee wellbeing
6. Non-accidental injury support
7. Learning and development opportunities via the IVC Evidensia Academy
8. Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
9. Pension scheme
10. Discounted staff pet care

Easipetcare, Derby

Dovedale House, London Road, Derby, DE24 8UP, United Kingdom

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Animals treated

Small animals

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