Veterinary Receptionist (Maternity Cover)

British Veterinary Association; Wrexham; On-site; GBP 18,000 - 23,000; Full time

Job summary

Join a dedicated team as a full-time Veterinary Receptionist, where you'll play a vital role in providing exceptional customer service and support in a busy veterinary environment. This position offers a unique opportunity to work across two locations, ensuring a warm and welcoming experience for pet owners. With a competitive salary and a range of generous benefits, including enhanced family-friendly policies and a commitment to employee wellbeing, this role is perfect for those passionate about animal care and customer service. Embrace the chance to make a difference in a supportive and dynamic workplace.

Benefits

6.6 Weeks Annual Leave

Birthday Leave

Enhanced Family-Friendly Policies

Cycle to Work Scheme

Employee Wellbeing Initiatives

Learning and Development Opportunities

Pawsome Benefits

Pension Scheme

Discounted Staff Pet Care

Qualifications

• Essential customer service skills and ability to multitask under pressure.

Responsibilities

• Perform general reception duties including handling enquiries and making appointments.
• Answer phone calls and manage filing tasks.

Skills

Customer Service Skills

Multitasking

Ability to Work Under Pressure

Job description

We are hiring!

We are looking for a full-time Veterinary Receptionist to join our team to cover maternity leave. The hours will be 37.5 per week, with one in four Saturdays. You will be required to work at our Branch surgery in Rhos, Wrexham for 3 days and two days at Park Issa, Oswestry from 8:30am-6:00pm.

Responsibilities:

1. General reception duties
2. Dealing with enquiries
3. Answering the phone
4. Making appointments
5. Filing

Qualifications:

We are looking for someone who is able to work well under pressure, who can multitask and who has good customer service skills (essential).

Salary:

The salary will be up to £22,308 DOE per annum.

About us:

Our tier three hospital is based in Oswestry and we have a branch practice in Rhos. Both our practices are RCVS accredited. Our New Foundry branch practice in Johnstown was established in 2008 and has recently moved to its new location at 60 Stryt Las.

Facilities:

We have two separate waiting rooms to provide a calming space for nervous animals, a modern prep room where animals are prepared for surgery and minor procedures are carried out, separate dog and cat kennels to minimise stress and temperature control throughout the year, and vet beds for maximum comfort, along with a spacious and well-kept garden ideal for exercising in-patients.

In addition to a competitive salary, you will benefit from:

1. 6.6 Weeks annual leave
2. Additional annual leave for your birthday which will be added to your holiday allowance
3. Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
4. Cycle to work scheme
5. Initiatives focused on employee wellbeing
6. Non-accidental injury support
7. Learning and development opportunities via the IVC Evidensia Academy
8. Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
9. Pension scheme
10. Discounted staff pet care

Diversity and Inclusion:

At IVC Evidensia, we are committed to Diversity, Equality, Inclusion, and Belonging. We are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we welcome candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

Location:

Park Issa Vets, New Foundry, Wrexham
60 Stryt Las, Rhosllanerchrugog, Wrexham, LL14 2HF, United Kingdom

Animals treated:

Small animals

Visit our website for more information.