Veterinary Receptionist - London

Pets at Home Limited; Camden Town; On-site; GBP 20,000 - 25,000; Part time

Job summary

A pet care service provider in New Malden is seeking a friendly Receptionist to deliver exceptional service to clients and their pets. This part-time role involves managing appointments and ensuring client satisfaction, alongside a supportive team. Ideal candidates will have strong interpersonal skills and a passion for animal care. Enjoy benefits like discounts on services and in-house career development opportunities.

Benefits

20% discount at Vet Group

Access to discounts and cashbacks

In-house career development opportunities

Pension and holiday allowance

Qualifications

• Friendly and welcoming demeanor towards clients and pets.
• Ability to provide guidance on practice services.
• Calm and attentive to clients' needs.

Responsibilities

• Provide exceptional service to clients and pets.
• Manage payments and bookings confidently.
• Coordinate daily routines using practice management systems.

Skills

Client service

Computer literacy

Relationship building

Job description

Overview

We\'re looking for a friendly Receptionist to join our team here at New Malden. If you enjoy providing great service and working in a team, we may have just the opportunity for you!

Responsibilities

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets — providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client\'s visit will ensure that their absolute satisfaction is given, and that the client leaves knowing they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our practice management booking system, so computer literacy is a must.
• This is a part-time role working a 4-week rolling rota which will include working 1 in 4 Sundays.

Attributes / Qualifications

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients\' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy\'s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice. In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Pets just see people. They aren\'t biased and they don\'t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don\'t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.