Veterinary Receptionist - FTC

British Veterinary Association; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A veterinary practice in the South West is seeking a receptionist to join their busy team. You will greet clients and their pets, manage appointments, and handle queries both in-person and via phone. The ideal candidate must have excellent customer service skills, at least 1 year of office experience, and a good level of education. The role involves working across multiple sites and offers various employee benefits including generous leave and wellness initiatives.

Benefits

6.6 weeks annual leave

Enhanced family-friendly policies

Pension scheme

Discounted staff pet care

Qualifications

• Minimum of 1 year office-based experience.
• Professional and caring telephone manner.
• High attention to detail.

Responsibilities

• Greet clients and their pets in a professional and courteous manner.
• Advise clients on preventative healthcare products.
• Perform general admin and reception duties.

Skills

Customer service skills

Communication skills

IT proficiency

Time management

Numeracy skills

Literacy skills

Education

5 GCSEs Grade C or above

Tools

MS Office

Job description

Overview

Do you have a passion for excellent customer service and enjoy working with animals? Rowe Veterinary Group are looking for a receptionist to join our busy and friendly practice in Yate. Rowe Vet Group are based in the South West with branches in Wotton, Brimsham, Thornbury, Winterbourne and a 24 hour hospital in Bradley Stoke. As a valued member of the reception team you will be the first point of contact for pets and their owners. This role requires you to have a valid drivers license and access to a vehicle as you will be working across our different sites. Please be aware this is a fixed term contract lasting approximately 12 months.

Responsibilities

• Greet clients and their pets in a professional and courteous manner
• Book, cancel, and change appointments
• Handle queries promptly and professionally via phone, email, and face to face
• Advise clients on preventative healthcare products and promote Pet Healthcare Plans and pet insurance
• Dispense medications and prescriptions
• Take payments, cash up, and perform all other general admin and reception duties

About you / Qualifications

• In addition to a love of all animals, the ideal candidate will have excellent customer service skills, both face to face and on the phone, proficient knowledge of IT, the ability to work well under pressure in a busy environment and to remain calm when dealing with emergencies.
• Minimum of 1 year office-based experience
• Good level of education (minimum 5 GCSEs Grade C or above)
• Reliable with excellent time management skills
• Professional and caring telephone manner
• Strong communication and interpersonal skills
• Excellent customer service skills
• Good working knowledge of MS Office
• Good numeracy and literacy skills
• High attention to detail

Your shift pattern

• Monday OFF
• Tuesday 1:30 pm - 7:30 pm
• Wednesday 1:30 pm - 7:30 pm
• Thursday OFF
• Friday 1 pm - 7 pm
• Sat or Sunday a 1:4 8 hour shifts (day and shift time to be confirmed at interview)
• (These days are not set and could change as required)

Benefits

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care