Veterinary Receptionist — Front Desk & Client Care

Carver Street Animal Hospital; North East; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Medical, vision, dental insurance

401(k)

Health Savings Account

Paid time off

Employee pet discounts

Job summary

National Veterinary Associates (NVA) is seeking an experienced Veterinary Receptionist for Carver Street Animal Hospital in Durham, NC. You will welcome clients, determine their needs and manage efficient check-in and check-out, while supporting the hospital team.

This full-time position offers a base hourly rate of $17.00–$20.00 DOE, periodic bonus eligibility, and benefits including medical, vision, dental, 401(k), Health Savings Account, paid time off and employee pet discounts.

Qualifications

• Excellent oral and written communication skills.
• Strong organizational skills with ability to multi-task; strong attention to detail.
• Strong computer skills (Microsoft Office, E-mail, and/or cloud based PIMS experience preferred).
• Experience with multi-line phone systems.
• Strong interpersonal skills, including working in a team environment.
• Handling difficult situations including emergencies.
• Payment handling and basic finance skills.

Responsibilities

• Greet clients and determine needs; manage check-in and check-out.
• Provide exceptional client service and support hospital staff.
• Assist Hospital Manager and doctors as needed.
• Support office duties related to patient care and treatment.

Skills

Excellent communication

Organizational skills

Phone systems

Teamwork

Time management

Calm under pressure

Finance basics

Tools

Microsoft Office

Email

PIMS

Job description

Carver Street Animal Hospital is a small animal general practice, located in Durham, North Carolina. We're looking to an experienced veterinary receptionist to join our customer service team on a full-time basis!

This position's main responsibility is to provide exceptional client service while maintaining a smooth and efficient flow of clients and patients through the animal hospital. More specifically, the Veterinary Receptionist is responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. The position requires a practical knowledge of the hospital's procedures and policies, as well as the ability to use multiple types of communication and record-keeping platforms. The Veterinary Receptionist is expected to perform the office duties related to patient care and treatment and to assist the Hospital Manager and doctors as needed. Potential to fill lead CSR position, based on candidate experience.

This is a full-time position of 30-40 hours a week; scheduled days and hours may vary based on hospital need. Weekend work will be expected on a rotating basis.

Qualifications:

Knowledge & Skills

• Excellent oral and written communication skills
• Strong organizational skills with ability to multi-task; strong attention to detail and focus on tasks with distractions
• Strong computer skills (Microsoft Office, E-mail, and/or cloud based PIMS experience preferred)
• Experience with multi-line phone systems
• Strong interpersonal skills, including working in a team environment
• Handling difficult situations including emergencies
• Payment handling and basic finance skills

Abilities

• Ability to think logically, problem-solve effectively
• Professional and courteous
• Flexible
• Willingness to learn
• Ability to remain calm under pressure
• Time management
• Works well in team and fast-paced environment
• Adherence to procedures and protocols
• Takes initiative

Education/Experience:

• Minimum of 6 months job-related experience required.

Compensation:

• Base hourly rate of $17.00-20.00 DOE
• Eligible for periodic bonus
• Benefit offerings include:
  • Medical, vision, dental insurance
  • 401(k)
  • Health Savings Account
  • Paid time off
  • Employee pet discounts

Applicants must submit a resume to be considered for this position. NO phone calls, please!

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.