Veterinary Receptionist - Fixed Term Contract

British Veterinary Association; Bath; On-site; GBP 22,000 - 25,000; Full time

Job summary

A veterinary practice in Bath is seeking a full-time Veterinary Receptionist on a fixed-term contract for approximately 12 months. The role includes meeting clients, booking appointments, and providing excellent customer service across multiple branches. The ideal candidate will possess customer service and reception experience, be confident, and able to multitask effectively under pressure. Benefits include 6.6 weeks annual leave, enhanced family policies, and ongoing training opportunities.

Benefits

6.6 weeks annual leave

Birthday leave

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounts and cashback with retailers

Pension scheme

Discounted staff pet care

Qualifications

• Previous reception and customer service experience is essential.
• Ability to work under pressure in a busy environment.
• Confident in interacting with clients.

Responsibilities

• Meeting and greeting clients.
• Booking appointments and dealing with queries.
• Taking payments and dispensing medication.
• Interacting with customers across branches.

Skills

Customer service experience

Reception skills

Multitasking

Computer literacy

Job description

Bath Veterinary Group are hiring!

Here at Bath Veterinary Group, we are on the look out for a Veterinary Receptionist to join our team on a fixed term contract for approximately 12 months. The successful candidate will ideally possess previous reception and customer service experience. You will need to be confident and able to interact with our clients providing a consistently high level of service and customer care. This position includes travel between all Bath Vets branches, located in and around Bath, Melksham, and Keynsham. You must be able to travel between surgeries in the same day.

Experience with customer service and administration tasks is essential, alongside being computer literate. This is a busy and demanding role, you must be able to cope well under pressure and be able to multitask.

About the rota

This is a full-time role working 38.5 hours per week, between 7:30am - 7 pm, working across all our branches. Plus 1:3 Saturdays 7:30 am - 7 pm, Rotas will be given at least 1 month in advance.

What does the role involve?

Meeting and greeting clients

Booking appointments

Dealing with any queries

Taking payments

Dispensing medication

Interacting with customers

Join an established practice

Located in the stunning city of Bath, Rosemary Lodge is a long-established Tier 3 veterinary hospital equipped with state-of-the-art facilities, including on-site MRI, CT, digital X-ray, dental X-ray, and in-house diagnostic capabilities. We take pride in fostering a friendly and supportive working environment with a strong emphasis on staff wellbeing. Our team is actively encouraged to enhance their skills and knowledge through in-house training and CPD opportunities.

Why Join Us?

By joining our team, you'll become part of a group dedicated to providing exceptional care for both clients and their pets. We offer a supportive, friendly working environment and great benefits, including:

6.6 weeks annual leave

Additional annual leave for your birthday which will be added to your holiday allowance

Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay

Cycle to work scheme

Initiatives focused on employee wellbeing

Non-accidental injury support

Learning and development opportunities via the IVC Evidensia Academy

Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers

Pension scheme

Discounted staff pet care

At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.