Veterinary Receptionist Evenings - Milton

Linnaeus; Milton; On-site; GBP 10,000 - 12,000; Part time

Benefits offered by this job

5 weeks holiday

CPD program

Career progression

Staff discount schemes

Life Assurance

Enhanced sickness pay

Enhanced family leave

E-car salary sacrifice

Pension scheme

Wellness program

Recruitment referral reward

Job summary

Village Vet Milton is a busy, forward-thinking veterinary hospital that operates 24/7/365. We are seeking an evening Client Care Assistant to join our front-of-house team, handling calls, payments, and admin tasks while supporting emergency hours.

You will work in a small, friendly night team, ensuring a high standard of client care and seamless flow from reception to consult room. Salary is part-time with evening shifts and alternate weekends.

Qualifications

• Proactive, positive attitude.
• Excellent communication skills.
• Able to learn a new system.
• Motivated to provide excellent service.
• Works well within a team.
• Able to work at a fast pace under pressure.
• Professional approach to work.
• Excellent administration, organisational and time management skills with attention to detail.
• Excellent IT skills – Microsoft Outlook, Word and Excel.

Responsibilities

• Manage and deal with appointment bookings in a professional and efficient manner.
• Handle front-of-house duties and payments.
• Maintain a high level of customer service and complete all tasks to a high standard, especially during emergencies.
• Banking duties.

Skills

Proactive attitude

Excellent communication

Team player

Fast-paced

Attention to detail

IT skills

Organisational skills

Tools

MS Outlook

MS Word

MS Excel

Job description

Village Vet is a well-established primary care practice group providing excellent levels of veterinary professional care across 30 practices covering London, Hertfordshire and Cambridgeshire.

Village Vet Milton is a very busy, progressive and forward thinking veterinary hospital. Open 24/7 365 days of the year, we pride ourselves on both our day to day and emergency veterinary care.

We also work closely with other local practices providing 24 hour support as their emergency veterinary provider

We are currently seeking an evening Client Care Assistant to join our team. You will be front of house, welcoming clients and their pets into the branch, and your shifts will cover some of our emergency hours in the evening.

Being efficient, pleasant and courteous to clients and their animals at all times. Ensuring a smooth client and pet flow from the waiting area to the consult room to payment processing. Cleaning the consultation and waiting areas throughout the evening.

We would like to hear from candidates who are customer-focused and confident communicators.

The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service, who is calm and able to demonstrate empathy in an emergency.

The successful applicant will be working front of house in our reception areas. Taking calls for our emergency service, taking payments, speaking with clients and undertaking general administrative tasks, within a small friendly team of night staff.

Contract Type: Part Time

Hours: 17.5 hour per week

Mon 6pm - 11pm

Tues 6pm - 11pm

and alternate weekends

Fri, Sat and Sun 6pm - 11pm

Key responsibilities

• Manage and deal with appointment bookings in a professional and efficient manner
• Support the business with a range of administrative duties
• Have a high level of attention to detail
• Able to work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standard
• Show awareness of financial control within the practice
• Be happy to discuss financial issues with clients if needs be
• Management of the practice diary to ensure all patients are booked in efficiently according to the hospital conditions and urgency of the case
• Maintain the highest professional and ethical standards
• Make sure communication is to a high standard with referring vets and colleagues
• Ensure that a high standard of client care is maintained at all times
• Work closely with your vet and neighbouring branches
• Serving customers and taking payments, advising customers on products and services
• Banking duties

Skills, knowledge and experience

Essential:

• A proactive, positive attitude
• Adapt well to learning a new system if no previous experience
• Excellent communication skills, both verbal and written
• Highly motivated to provide excellent service to clients and the practice
• Works well within a team and be a positive member of the team
• Ability to work at a fast working pace under pressure and managing own workload when the branch runs at a slower pace
• Professional approach to work
• Excellent administration, organisational and time management skills with excellent attention to detail
• Excellent IT skills – Microsoft (Outlook, Word and Excel).

What we offer

• 5 weeks holiday + bank holidays + Birthday Leave
• Extensive free online Linnaeus CPD program
• Career progression opportunities
• Staff discount schemes (gym membership)
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
• Recruitment referral reward scheme.

Village Vet is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

#LI-OH1 #LI-Onsite

salary value: £11,126.31 per annum;