Veterinary Receptionist/Animal Care Assistant

Vet Record Careers; March; On-site; GBP 19,000 - 25,000; Full time

Job summary

A leading veterinary practice is looking for a dedicated receptionist to join their close-knit team. This full-time role combines front desk management with additional responsibilities in animal care. Enjoy a supportive team environment focused on outstanding client and patient care, along with numerous employee benefits including exceeding annual leave, professional development, and a strong emphasis on well-being.

Benefits

6.6 weeks annual leave

Birthday leave added to holiday allowance

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Non-accidental injury support

Learning and development opportunities

Pawsome Benefits reward gateway

Pension scheme

Discounted staff pet care

Qualifications

• Strong customer service and communication skills are essential.
• Good administration and IT skills for managing reception duties.
• Confidence in animal handling and maintaining client records.

Responsibilities

• Manage front desk responsibilities and support the team.
• Assist as a veterinary care assistant when needed.
• Perform cleaning, ordering, and lab work.

Skills

Customer service skills

Communication skills

Multitasking

Administration skills

IT skills

Animal handling

Job description

We are excited to offer a fantastic opportunity for a receptionist to join our passionate and dedicated team. As our practice experiences a dynamic period of growth, you'll not only manage front desk responsibilities but also have the chance to assist as a veterinary care assistant from time to time.

Key Duties

To predominantly be part of our wonderful front-of-house team, the role will also include some ad-hoc animal care duties, supporting our clinical team with patient care, cleaning, ordering, and lab work.

Join a team you are proud to be a part of

We are a friendly close-knit team who work as one, always supportive and encouraging one another. We pride ourselves on outstanding client and patient care. The successful person will work alongside 2 RVNs, 4 receptionists, an animal care assistant, Practice Manager and cleaner. The team is very close, and we enjoy creating a positive friendly working environment. As a practice we support many charities in the local area, such as Merrylegs, RSPCA and Cats protection.

The perfect fit

• Strong customer service and communication skills are essential.
• Ability to multitask efficiently.
• Good administration and IT skills for managing reception duties and in-house IT queries.
• Confidence in animal handling and maintaining client records.
• Veterinary experience is preferred; however, full training will be provided.
  
  

Working pattern

This is a full-time role working between 7:45 am - 7 pm Monday-Friday, with no weekends or OOH shifts!

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care