Veterinary Receptionist / Administrator

CVS Group UK; Northern Ireland; On-site; GBP 23,000 - 27,000; Full time

Job summary

A veterinary services provider in Northern Ireland is seeking an enthusiastic Veterinary Receptionist for the Campsie Veterinary Centre. The role involves answering phones, booking appointments, and providing excellent customer service. Candidates with previous receptionist experience will be preferred, and veterinary experience is an advantage. This role offers a flexible contract of 25 or 40 hours per week.

Benefits

Generous annual leave entitlement of 5 weeks per year

Staff discount scheme on Veterinary bills

Employee Assistance Programme

Qualifications

• Previous Receptionist experience is essential.
• Veterinary experience is a plus.
• Resilient with the ability to cope with potentially distressing situations.

Responsibilities

• Answering phones and booking appointments.
• Responding to queries via phone, in person and email.
• Providing a warm and welcoming experience to clients.

Skills

Excellent communication skills

Customer service experience

Proficiency in Microsoft Office

Ability to cope with emotional situations

Teamwork skills

Job description

Overview

Are you passionate about making pets a priority? Here at CVS, so are we! We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Campsie Veterinary Centre.

Location: Omagh

Contract: Permanent

Hours: We currently have a vacancy for 25 hours per week and 40 hours per week – let us know on your application which vacancy you are applying for!

Shift Pattern: Monday – Friday with a share in the Weekend rota

About Campsie Veterinary Centre
Take a look at the practice here:

About CVS
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing three main business areas; our veterinary practices, diagnostic laboratories and e-commerce division. Our success is derived from the passion our people have for animals and for making pets a priority, it\'s what is at the heart of our work, every day.

About The Role

Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK:

Day-to-day Duties Of The Role Will Include

• Answering phones and booking appointments
• Responding to queries via phone, in person and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice

What We're Looking For In Our Veterinary Receptionist

• Previous Receptionist experience is essential, veterinary experience is a plus!
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

What We Can Offer You

We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:

• Salary in line with the National Minimum Wage (as of 1 April 2025)
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
• Supportive and collaborative team environment
• Staff discount scheme on Veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• and lots more!

Or, if easier, you can find a full list by clicking here:

Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.

For more information, take a look at our pathway here:

Right to Work Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.

To apply for this position, please click the 'Apply Now' button below.