Veterinary Receptionist

IVC Evidensia UK; Yeovil; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

A veterinary practice in Yeovil is seeking enthusiastic receptionists to join their team. Responsibilities include handling calls, scheduling appointments, and maintaining a welcoming reception area. Ideal candidates will have excellent communication skills and a strong commitment to customer service. Comprehensive training is provided. This role offers flexible hours between 22.5-40 per week and a competitive salary up to £25,484.71 FTE, alongside generous benefits.

Benefits

6.6 weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Prior experience in the veterinary field is advantageous.
• Strong commitment to customer service.

Responsibilities

• Handle phone calls and schedule vet appointments.
• Manage emails and process payments.
• Promote healthcare services and maintain a welcoming reception area.

Skills

Exceptional communication skills

Attention to detail

Ability to remain composed under pressure

Customer service

Team collaboration

Job description

Kingston Vets is thrilled to offer an exciting opportunity for enthusiastic and proactive receptionists to join our dynamic team at both Yeovil and Sherborne practices.

In this pivotal role, you’ll be the friendly first point of contact—handling phone calls, scheduling vet appointments, managing emails, processing payments, promoting our healthcare services, and ensuring our reception area remains welcoming and spotless.

Join a team you are proud to be a part of

The Kingston Veterinary Group proudly serves a diverse client base, caring for small animals, farm livestock, and equines across Somerset and Dorset. Over the years, we have grown to include a dedicated small animal surgery in Yeovil and an equine branch in Buckhorn Weston. Since October 2018, the practice has been operating daily under the management of IVC Evidensia, a partnership that has enhanced our resources and capabilities to continue delivering exceptional care.

At Kingston Veterinary Group, we are committed to the highest standards of client service and animal welfare. Our team culture is built on openness, honesty, and collaboration—we actively listen, share ideas, and celebrate achievements both inside and outside the workplace. Most importantly, we invest in the development and training of every team member, fostering personal growth and creating opportunities for future advancement within the business.

We take great pride in our people and champion flexibility and diversity in the workplace. If you’re passionate about working in a fast-paced environment dedicated to providing outstanding veterinary care, we would love to welcome you to our team.

The perfect fit

We are seeking candidates who demonstrate exceptional communication skills, strong attention to detail, and the ability to remain composed under pressure. A commitment to delivering outstanding customer service is essential, along with the capability to collaborate effectively within a team. While prior experience in the veterinary field is advantageous, comprehensive training will be provided.

Your working pattern

We are excited to offer both full/part-time opportunities! Please feel free to apply if you are happy to work between 22.5-40 hours per week covering a variety of shifts between 8:30 am - 6:30 pm, with 1:4 Saturdays on a rota.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care

Up to £25,484.71 FTE DOE