Veterinary Receptionist

Medivet Group; Wickford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading veterinary care provider in Wickford is seeking a veterinary receptionist to manage client interactions and appointments. The ideal candidate should excel in client-facing roles and possess strong administration skills. Responsibilities include greeting clients, processing payments, and ensuring the practice is organized. Join a team that values compassionate care and teamwork.

Benefits

Health cash plan

Life Assurance

24-hour counselling access

5 weeks annual leave + Bank Holidays

Interest-free Season Ticket Loan

Discounts on products and services

Qualifications

• Excellent client facing and reception skills.
• Experience working as part of a team.
• Ability to remain calm under pressure.
• Good numeracy skills, managing payments effectively.
• Experience with online appointment booking systems.

Responsibilities

• Manage the practice diary and ensure appointment availability.
• Process repeat prescription requests and greet clients.
• Triage emergency appointments and maintain systems.

Skills

Client facing skills

Teamwork

Calm under pressure

Task prioritization

Numeracy skills

Online appointment booking

Administration skills

Trustworthy

Job description

Calling all animal lovers! Do you love spending time with animals as much as you do with customers?

This is an opportunity to make a real difference to every pet and every client - yours will be the first face to greet them after all. As well as looking after the reception area and ensuring a great welcome for our clients, you’ll be handling payments, processing repeat prescription requests and managing appointments.

If this sounds like you, click Apply – our friendly team is looking forward to meeting you!

• Location: Wickford, Essex

• Weekend duties may involve either 1 in 4 full weekends at the Southend 24 hour hospital or 1 in 3 Saturdays supporting our local branches. The specific schedule will be confirmed

• Some Bank Holiday cover at Southend 24 hour hospital

Key Benefits:

• Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.

• Life Assurance 3 x salary.

• Access to 24-hour counselling by phone or in person should you feel you need support.

• 5 weeks’ annual leave plus Bank Holidays, rising to 6 weeks with length of service.

• An additional ‘Day for You’, a paid day’s leave for you to use as you wish.

• Interest free Season Ticket Loan.

• Cycle to Work scheme.

• Discounts on Medivet products and services.

Role Accountabilities:

Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other – we really want to make a positive difference through every interaction we have.
In this role you will:

• BEnsure the practice is ready for opening and closing, managing tills and card machines, alarms, voicemail, and systems.

• Triage the impact of any emergency appointments, contacting clients to arrange an alternative appointment where necessary.

• Manage the practice diary to ensure appointment availability is aligned to best practice and available skillset.

• Ensure appointment slots are available for clients to book online.

• Carry out reception duties, greeting clients on arrival, and updating records.

• Process any repeat prescription order requests.

• Be an advocate of the Medivet Healthcare Plan, and complete relevant sign-up documentation with clients.

• Ensure online practice information is up to date, with accurate opening hours and current colleagues.

Your Skills and Experience:

• Excellent client facing and reception skills.

• Experience of working as part of a team and building positive working relationships.

• Client care skills, with the ability to remain calm under pressure and be diplomatic when needed.

• Able to prioritise a range of tasks and own workload.

• Good numeracy skills, with the ability to manage payments and cash up.

• Experience in using online appointment booking systems.

• Administration skills and experience

• Trustworthy and responsible

Desirable:

• Previous veterinary receptionist experience.

• Social media/website content management.

About Us:

Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain.

We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team.

This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.