Veterinary Receptionist

Medivet Group; Wendy; On-site; GBP 20,000 - 25,000; Part time

Job summary

A veterinary care provider is seeking a part-time Client Care Assistant in Melbourn. This role involves managing client interactions, handling payments, and ensuring a welcoming reception area. Candidates should have excellent customer service skills, be calm under pressure, and have a genuine love for animals. Flexible working hours with supportive benefits package including health plan and generous holiday allowance.

Benefits

Health cash plan from day one

Life Assurance 3 x salary

Access to 24-hour counselling

5 weeks' annual leave plus Bank Holidays

Interest-free Season Ticket Loan

Cycle to Work scheme

Discounts on Medivet products and services

Qualifications

• Experience working as part of a team and building positive relationships.
• Ability to prioritize tasks and manage workload effectively.
• Experience using online appointment booking systems.

Responsibilities

• Manage reception duties including greeting clients and processing orders.
• Ensure the practice is prepared for opening and closing.
• Triage emergency appointments and adjust scheduling as necessary.

Skills

Excellent client facing and reception skills

Teamwork

Calm under pressure

Good numeracy skills

Administration

Job description

Melbourn, Cambridgeshire Part time As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. Calling all animal lovers! Do you love spending time with animals as much as you do with customers? This is an opportunity to make a real difference to every pet and every client - yours will be the first face to greet them after all.

As well as looking after the reception area and ensuring a great welcome for our clients, you'll be handling payments, processing repeat prescription requests and managing appointments. You'll need to be organised, friendly and calm in an emergency, with great customer skills and a genuine love of animals. Part time 15 hours a week based at the Melbourn practice.

Exceptional care is at the heart of everything we do at Medivet. That's the care for our patients, our clients and for each other - we really want to make a positive difference through every interaction we have.

Responsibilities:

• Ensure the practice is ready for opening and closing, managing tills and card machines, alarms, voicemail, and systems.
• Triage the impact of any emergency appointments, contacting clients to arrange an alternative appointment where necessary.
• Manage the practice diary to ensure appointment availability is aligned to best practice and available skillset.
• Ensure appointment slots are available for clients to book online.
• Carry out reception duties, greeting clients on arrival, and updating records.
• Process any repeat prescription order requests.
• Be an advocate of the Medivet Healthcare Plan, and complete relevant sign-up documentation with clients.
• Ensure online practice information is up to date, with accurate opening hours and current colleagues.

Requirements:

• Excellent client facing and reception skills.
• Experience of working as part of a team and building positive working relationships.
• Client care skills, with the ability to remain calm under pressure and be diplomatic when needed.
• Able to prioritise a range of tasks and own workload.
• Good numeracy skills, with the ability to manage payments and cash up.
• Experience in using online appointment booking systems.
• Administration skills and experience
• Trustworthy and responsible

Desirable:

• Previous veterinary receptionist experience.
• Social media/website content management.

About Us:

Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain.

We're proud to support a large, connected and growing community of colleagues who provide exceptional care that's always there. That's more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team.

Benefits:

• Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
• Life Assurance 3 x salary.
• Access to 24-hour counselling by phone or in person should you feel you need support.
• 5 weeks' annual leave plus Bank Holidays, rising to 6 weeks with length of service.
• An additional 'Day for You', a paid day's leave for you to use as you wish.
• Interest free Season Ticket Loan.
• Cycle to Work scheme.
• Discounts on Medivet products and services.