Veterinary Receptionist

Vets for Pets; Wakefield; On-site; GBP 20,000 - 25,000; Part time

Job summary

A veterinary practice in Wakefield is seeking a part-time veterinary receptionist. You will provide exceptional service to clients and care for their pets. Key responsibilities include managing appointments, communicating via phone and email, and providing excellent client service. Ideal candidates are friendly, have good IT skills, and enjoy a busy environment. This role offers benefits including discounts and career development opportunities.

Benefits

20% discount at the Vet Group

Access to discounts and cashback offers

In-house career development

Pension

Holiday allowance

Qualifications

• Basic IT skills are essential.
• Ability to build strong relationships with clients and pets.
• Comfortable in fast-paced environments.

Responsibilities

• Provide exceptional service to clients.
• Communicate efficiently via phone and email.
• Maintain the appointment diary.

Skills

Friendly demeanor

Good IT skills

Quick learner

Client communication

Teamwork

Tools

Microsoft Office

Practice management software

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Wakefield Westgate Vets4Pets practice as a part-time veterinary receptionist.

This is an admin role, working 24 hours a week. You will work 2 days a week plus 9-5pm every Saturday. There will be opportunities to pick up extra shifts covering your colleague’s annual leave. Basic IT skills are essential for this role.

What your typical day will look like

Your focus is to provide exceptional service to our clients and the best care possible to their pets — serving as the vital link between clients and the clinical team. Building strong relationships with clients, their pets, and the practice team is key to your success.

Your main responsibilities include communicating with clients via phone, email, and digital messaging systems, scanning and filing documents, attaching files to patient records, and maintaining the appointment diary to ensure smooth daily operations.

Providing excellent client service during visits will ensure client satisfaction and foster positive experiences, encouraging future visits. You will greet clients, offer support and guidance, manage payments, and handle bookings confidently. Efficiently coordinating daily routines using our computer booking system requires good computer literacy.

The attributes required

• You are friendly and welcoming to clients and their pets.
• You have good IT skills, particularly with Microsoft Office and basic computer functions. You are quick to learn new software; training will be provided on our practice management system and other tools.
• You stay informed about practice services and new offerings to guide clients effectively.
• You remain calm, attentive, and focused on clients’ needs.
• You bring enthusiasm and passion for service and animals.
• You can handle various situations, from comforting distressed clients to celebrating joyful moments like a puppy’s first visit.
• You enjoy being busy, helping people and pets, and making a positive difference.

Benefits

We offer a 20% discount at the Vet Group, Pets at Home, and the Groom Room, access to discounts and cashback offers, in-house career development, pension, and holiday allowance.

Our practice values diversity and inclusivity. We are working towards an Autism Friendly Award and Menopause Friendly accreditation, and have participated in MindOut LGBTQ+ training to foster a safe, inclusive environment for colleagues and clients.

Location: WF2 9SD

We embrace diversity inspired by pets and aim to reflect the communities we serve. We encourage applications from all backgrounds, even if your skills don’t perfectly match the listed requirements. We value your unique contributions, values, and behaviors.