Veterinary Receptionist

IVC Evidensia UK; Torquay; On-site; GBP 21,000 - 26,000; Full time

Job summary

A veterinary practice in Torquay is seeking a compassionate individual to join their reception team. The ideal candidate will have experience in customer service and strong admin skills. The role offers flexible hours, competitive benefits, and a supportive work environment with opportunities for training and development.

Benefits

6.6 weeks annual leave

Enhanced family-friendly policies

Cycle to work scheme

Learning and development opportunities

Discounted staff pet care

Qualifications

• Experience in the veterinary industry is preferred.
• Experienced in customer-facing roles.
• Strong admin skills required.
• Experience with cash handling is a plus.

Skills

Customer service

Admin skills

Empathy

Calm under pressure

Tools

Word

Excel

Job description

We’re looking for a friendly, professional, and compassionate individual to join our reception team at Powderham Veterinary Group — a well-established small animal practice on the outskirts of beautiful Torquay.

Why join us?

We have 4 practices within our group, based in the Newton Abbot / Torquay area of South Devon. We sit directly between the spectacular Tors of Dartmoor and the un-rivalled South Devon Coastline with its fabulous beaches just a short hop away. Powderham Veterinary Group has been established since 1981 and are well known for our kind, family feel practice. We are a dedicated, busy SA first opinion practice. We care about your personal development, and offer training and progression within the practice.

About You

• Experience in the veterinary industry is ideal, but not essential.
• Proven background in customer-facing roles is a must — you care about giving clients the best possible service.
• You're empathetic and calm under pressure, with a professional and polite manner.
• Strong admin skills: confident using Word, Excel, and similar software.
• Experience with cash handling and accounts is a plus.
• Familiarity with veterinary Practice Management Systems is beneficial (training provided).
• Most importantly, you'll be a great fit for our supportive, close-knit team.

Shift pattern: This is ideally a full-time role working 35-40 hours covering a variety of shifts; however, we are open to discussing flexible working.

Benefits

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care

Up to £25,484.71 DOE