Veterinary Receptionist

Earls Hall (Westcliff on Sea); Southend-on-Sea; On-site; GBP 10,000 - 40,000; Full time

Job summary

A veterinary clinic in Southend-on-Sea is seeking a Veterinary Receptionist to provide an excellent client experience. Responsibilities include answering calls, booking appointments, and managing client interactions. The ideal candidate has previous receptionist experience, strong communication skills, and a passion for animal care. Flexibility is required across various sites, and a supportive work environment is offered.

Benefits

5 weeks annual leave plus Bank Holidays

Staff discount scheme

Employee Assistance Programme

Qualifications

• Essential experience as a Receptionist.
• Ability to handle emotional situations.
• Strong empathy and communication.

Responsibilities

• Answer phones and book appointments.
• Respond to client queries in person and via email.
• Dispense medications and take payments.

Skills

Previous Receptionist experience

Excellent communication skills

Customer service skills

Proficiency in Microsoft Office

Teamwork skills

Job description

Overview

Are you passionate about making pets a priority? Here at CVS, so are we! We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Earls Hall Westcliff-Hospital.

Location - Earls Hall Hospital and branch practices in Wickford, Ashingdon and Shoebury.

Contract - Permanent

Hours - 28 hours per week

Shift Pattern - Monday to Friday, flexible shifts e.g. 8am-2pm / 2pm-8pm, plus 1:6 Saturdays. To work flexibly at all Earls Hall sites when required during opening hours.

About Earls Hall Veterinary Group

Take a look at the practice here: Earls Hall Veterinary Group - The Veterinary Hospital | The Vet Collection

About CVS

CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.

Our success is derived from the passion our people have for animals and for making pets a priority, it\'s what is at the heart of our work, every day.

CVS Ode to Veterinary Professionals – Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals

About the role

Day-to-day duties of the role will include:

• Answering phones and booking appointments
• Responding to queries via phone, in person and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice

What we\'re looking for

• Previous Receptionist experience is essential, veterinary experience is a plus!
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

What we can offer you

We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:

• Salary in line with the NMW
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
• Supportive and collaborative team environment
• Staff discount scheme on Veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• and more!

Or, if easier, you can find a full list by contacting CVS directly.

Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.

We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.

To apply for this position please click 'Apply Now'.