Veterinary Receptionist

Vets for Pets; Sevenoaks; On-site; GBP 20,000 - 25,000; Full time

Job summary

A veterinary practice in Sevenoaks is looking for a full-time client service representative to ensure exceptional care for pets and fantastic service for pet owners. You will be the friendly face welcoming clients, managing bookings, and offering guidance. The role includes a 40-hour work week with one in three Saturdays. Benefits include discounts, career development opportunities, and a supportive team atmosphere.

Benefits

20% discount at the Vet Group

Access to discounts and cashbacks

In-house career development opportunities

Pension and holiday allowance

Qualifications

• Must have strong client service skills and be comfortable managing payments.
• Ability to use an online booking system effectively.
• Must be calm and attentive to client needs.

Responsibilities

• Provide exceptional service to clients and pet care.
• Manage day-to-day operations of the practice.
• Support clients during their visits.

Skills

Client service

Computer literacy

Ability to build relationships

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Sevenoaks practice.

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

Working Hours

This is a full time role working 40 hours a week with 1 in 3 Saturdays included.

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!