Veterinary Receptionist

IVC Evidensia UK; Romsey; On-site; GBP 21,000 - 26,000; Full time

Job summary

A veterinary practice in Romsey is looking for a full-time receptionist to handle client bookings, payments, and queries. Ideal candidates should have good communication and organizational skills, previous reception experience is preferred, but veterinary experience is not essential. The position includes a competitive salary and generous benefits, including annual leave and wellness initiatives.

Benefits

6.6 weeks annual leave

Enhanced family-friendly policies

Cycle to work scheme

Learning and development opportunities

Discounted staff pet care

Qualifications

• Previous reception experience is preferred.
• Confidence in dealing with various client interactions.
• Previous veterinary experience is an advantage but not essential.

Responsibilities

• Greeting and booking in clients.
• Taking payments.
• Answering phones to book appointments and answer queries.
• Some administration work.

Skills

Great communication skills

Organizational skills

Confidence in client interactions

Job description

We are looking for a dedicated individual to join our fantastic team as a receptionist. Day-to-day duties include greeting and booking in clients, taking payments, answering phones to book appointments and answering queries and some administration work.

Overview

We are a first opinion practice and are well equipped with an on-site laboratory, digital x-ray machine and state-of-the-art operating theatre and are able to provide the majority of diagnostic investigations and surgical procedures for our clients pets. The successful person will join our fantastic team of 6 Veterinary Surgeons, 7 RVNs and 2 SVNs with 5 client care staff.

Responsibilities

• Greeting and booking in clients
• Taking payments
• Answering phones to book appointments and answer queries
• Some administration work

Qualifications / Ideal candidate

• Previous reception experience
• Confidence in dealing with various client interactions
• Great communication and organisational skills
• Previous veterinary experience is an advantage but not essential

Your shift pattern

This is a full-time role with a variable shift pattern on a 5 week rolling rota, there is some flexibility on shift patterns/hours. Our reception team have a 1 in 5 weekend rota of a Saturday 8.30 -12.30. No OOH.

Benefits

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care

Salary: Up to £25,484.71 DOE