Veterinary Receptionist

Active Vetcare Tilehurst (Tilehurst); Reading; On-site; GBP 40,000 - 60,000; Part time

Job summary

A passionate practice in Tilehurst is looking for a Veterinary Receptionist to enhance their front-of-house team. This role involves client interaction, answering calls, and providing excellent service in a supportive environment. Work part-time with opportunities for career development and a commitment to workplace inclusivity.

Benefits

Generous annual leave entitlement (5 weeks plus Bank Holidays)

Staff discount on veterinary bills and products

Employee Assistance Programme with Mental Health support

Qualifications

• Previous receptionist experience is essential.
• Veterinary experience is a plus.

Responsibilities

• Answering phones and interacting with clients.
• Dispensing medications and supporting front-of-house tasks.

Skills

Customer Service

Communication

Teamwork

Job description

Join a practice passionate about pets, clients, and their staff!

We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Tilehurst Veterinary Centre.

We are a busy small animal practice dedicated to providing an outstanding customer experience from the moment clients walk in the door.

We are looking to expand our front-of-house team to support our growing team with face-to-face and behind-the-scenes tasks. Duties include answering phones, interacting with clients before and after appointments, and dispensing medications.

As a practice, we are committed to quality improvement and staff wellbeing. We hold regular practice and team meetings and are always open to ideas on how to improve.

This role offers 20 hours per week, from 8:30 am to 7 pm on Mondays and Fridays, with one in five Saturday mornings from 8 am to 1 pm.

Previous receptionist experience is essential; veterinary experience is a plus!

What CVS can offer you:

• Salary in line with the National Living Wage (as of 1 April 2025)
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
• Supportive and collaborative team environment
• Staff discount scheme on veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• And lots more! Full details available here

Our new Receptionist Careers Pathway offers a clear, structured route for career development within CVS. It includes a range of courses to help individuals and teams deliver exceptional client service and grow their careers.

For more information, please visit: https://vimeo.com/1092474116

CVS is committed to being an inclusive workplace where all colleagues are encouraged and supported to be themselves, celebrating differences and enabling everyone to do their best.

We aim to build a workforce that reflects our diverse communities and the people we serve.

We cannot accept applications from candidates without the Right to Work in the UK, as we do not provide visa sponsorship due to our clinical support roles not meeting Home Office criteria.

To apply, please click the 'Apply Now' button below.