Veterinary Receptionist

Linnaeus; Penarth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading veterinary practice in Penarth seeks a Veterinary Receptionist to welcome clients and their pets. You will manage appointments, answer client queries, and support the clinical team. Previous reception experience and excellent IT skills are essential. The role offers a comprehensive benefits package including generous annual leave, pension, and various employee discounts.

Benefits

25 days annual leave plus Birthday Day

Life assurance 4 x salary

Pension Scheme 3% employer, 5% employee contributions Salary Sacrifice

Enhanced Sick Pay

Enhanced Family Leave

E-cars Salary Sacrifice (perm only)

Cycle to Work Scheme Salary Sacrifice (perm only)

Refer a Friend

Pet Insurance Discount

Discount Platform – Benefits Hub

Reduced Gym Membership (Pure Gym)

Associate Assistance Programme

Eye Care Scheme

Annual Flu Voucher

Qualifications

• Previous reception experience is necessary.

Responsibilities

• Managing the practice diary; booking in appointments and surgical procedures.
• Answering a range of client questions via email and telephone.
• Pro-active communication between clients and colleagues to ensure the day runs smoothly.
• Administration duties e.g. scanning paperwork, filling in forms etc.
• Processing prescription requests.
• Taking payments.
• Promoting offers and services.
• Ensuring that reception is clean and well-stocked.

Skills

Excellent IT skills – Microsoft (Outlook, Word and Excel)

Previous reception experience

Job description

If you are a current Linnaeus Associate, please contact our Talent Acquisition team to discuss and progress your application.

Job Title and Location

Job Title: Veterinary Receptionist
Location: Pets'n'Vets - Roundhouse Veterinary Hospital, Pollokshaws
Job Type: Permanent, Full-time
Hours: 37.5 hours per week

We are seeking a Client Care Advisor to join our team. You will be front of house, welcoming clients and their pets into the practice. The successful applicant may be required to work at any of our practices.

Our receptionists are often the first point of contact and are a friendly face and listening ear when our clients need it most, and valued support for our clinical teams. Previous reception experience is necessary.

Your Role And Responsibilities

• Managing the practice diary; booking in appointments and surgical procedures.
• Answering a range of client questions via email and telephone.
• Pro-active communication between clients and colleagues to ensure the day runs smoothly
• Administration duties e.g. scanning paperwork, filling in forms etc.
• Processing prescription requests.
• Taking payments.
• Promoting offers and services.
• Ensuring that reception is clean and well-stocked.
• Excellent IT skills – Microsoft (Outlook, Word and Excel)

Benefits

• 25 days annual leave plus Birthday Day
• Life assurance 4 x salary
• Pension Scheme 3% employer, 5% employee contributions Salary Sacrifice
• Enhanced Sick Pay
• Enhanced Family Leave
• E-cars Salary Sacrifice (perm only)
• Cycle to Work Scheme Salary Sacrifice (perm only)
• Refer a Friend
• Pet Insurance Discount
• Discount Platform – Benefits Hub
• Reduced Gym Membership (Pure Gym)
• Associate Assistance Programme
• Eye Care Scheme
• Annual Flu Voucher

About Us

We are a business made up of animal lovers, passionate about what we do. We offer the most up to date facilities and treatment, whilst firmly adhering to the values of traditional Glasgow veterinary care.

Pets'n'Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. We are committed to fostering a culture that is inclusive and diverse, and care about our employees, wanting them to be authentic and perform at their best.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Linnaeus is committed to equal employment opportunity for all associates and job applicants, and will make decisions based on merit, qualifications, and business needs.