Veterinary Receptionist

Vets for Pets; Norwich; On-site; GBP 1,000; Part time

Job summary

Join a friendly and dedicated team at Vets for Pets in Norwich as a part-time client service role. You will be the welcoming face of the practice, ensuring clients and their pets receive exceptional care while managing day-to-day operations. This position offers a competitive hourly rate and opportunities for career development within our growing practice.

Benefits

20% discount at Vet Group

Access to discounts and cashbacks

In-house career development opportunities

Pension scheme

Holiday allowance

Qualifications

• Able to provide guidance on practice services.
• Calm and attentive to clients’ needs.
• Ability to manage multiple tasks effectively.

Responsibilities

• Provide exceptional service to clients and pets.
• Manage payments and bookings confidently.
• Support day-to-day routines in the practice.

Skills

Client Service

Computer Literacy

Attention to Detail

Teamwork

Communication

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at Norwich Sprowston Vets for Pets!

We are an ever-growing practice that places emphasis on each team member feeling valued, supported, and being able to impact the way we work. We are a busy, small animal practice in Norwich, with a friendly and dedicated team.

What your typical day will look like
Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received
exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a part time role working three 5-5.5 hour shifts a week between the hours of 8am-7.15pm Monday-Friday, plus one full weekend every 8 weeks.

This role will be paid at £12.31 per hour with a review to increase after 1 years service.

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

Applications will close on Friday 4th July, with a group interview due to be held on
Tuesday, 8th July.

Location: NR7 9AZ

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!