Veterinary Receptionist

CVS Group UK; North East; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A leading veterinary services provider is seeking an enthusiastic Veterinary Receptionist to join their team. This role requires previous receptionist experience and offers the chance to work in a supportive environment dedicated to animal care. The position is part-time (26 hours/week) with a shift pattern from Monday to Friday and occasional Saturdays. The ideal candidate will have excellent communication skills and a strong customer service background.

Benefits

Generous annual leave entitlement

Staff discount on Veterinary bills and products

Employee Assistance Programme

Qualifications

• Previous Receptionist experience is essential, veterinary experience is a plus.
• Resilient with ability to cope with distressing situations.
• Excellent communicator with strong empathy.

Responsibilities

• Answering phones and booking appointments.
• Responding to queries via phone, in person and email.
• Providing a warm and welcoming experience to our clients.

Skills

Customer service skills

Communication skills

Empathy

Microsoft Office proficiency

Job description

Overview

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Are you passionate about making pets a priority? Here at CVS, so are we! We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Castle Veterinary Surgeons.

Location: To work between both our Bishop Auckland and Barnard Castle sites on a rota basis

Contract: Permanent

Hours: 26 hours per week

Shift Pattern: Monday – Friday with shifts between the hours of 08.00 – 18.30 and a share in the Saturday rota

About Castle Veterinary Surgeons

Take a look at the practices here:

About CVS

CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing three main business areas; our veterinary practices, diagnostic laboratories and e-commerce division.

Our success is derived from the passion our people have for animals and for making pets a priority, it’s what is at the heart of our work, every day.

Day-to-day Duties Of The Role

• Answering phones and booking appointments
• Responding to queries via phone, in person and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• Providing a warm and welcoming experience to our clients arriving at the practice

What We're Looking For In Our Veterinary Receptionist

• Previous Receptionist experience is essential, veterinary experience is a plus
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

What We Can Offer You

• Salary in line with the National Minimum Wage (as of 1 April 2025)
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
• Supportive and collaborative team environment
• Staff discount scheme on Veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• and lots more

Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.

For more information, take a look at our pathway here.

Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.

To apply for this position please click the 'Apply Now' button below.