Veterinary Receptionist

Vets for Pets; Middlesbrough; On-site; GBP 12,000 - 16,000; Part time

Job summary

A leading veterinary practice in Middlesbrough is seeking a friendly and enthusiastic Client Services Team Member to provide exceptional care and support. In this part-time role, you will be the welcoming face for clients while managing bookings and ensuring a smooth visit experience for both pets and their owners.

Benefits

20% discount at Vet Group

Access to discounts and cashbacks

In-house career development opportunities

Pension scheme

Holiday allowance

Qualifications

• Ability to manage client bookings using an online system.
• Calm and attentive demeanor focused on client needs.
• Strong interpersonal skills to build relationships.

Responsibilities

• Greet and assist clients with their pets and manage queries.
• Coordinate the day-to-day operations of the practice.
• Ensure clients leave satisfied with their visit.

Skills

Computer literacy

Client relationship building

Customer service

Attention to detail

Enthusiasm for pets

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Middlesbrough Cleveland Park Vets4Pets practice.

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a Part Time role working 25 to 35 hours per week, including 1 in 3 Saturdays. Please note this is a fixed term position to cover maternity leave starting in September 2025.

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance.

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.

Location: TS6 6UX

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!