Veterinary Receptionist

CVS Group; Melbourne CP; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading veterinary service provider is looking for a Veterinary Referral Receptionist at Dovecote Veterinary Hospital. The ideal candidate will have previous receptionist experience, excellent communication skills, and the ability to provide empathy and support to clients in a busy environment. This is a permanent position based in Castle Donington with competitive benefits.

Benefits

Generous annual leave entitlement

Staff discount scheme

Employee Assistance Programme

Qualifications

• Previous experience as a receptionist is essential, veterinary experience is a plus.
• Ability to cope with distressing situations.
• Strong empathy and excellent customer service.

Responsibilities

• Answering phones and booking appointments.
• Responding to queries via phone, in person, and email.
• Providing a warm and welcoming experience for clients.

Skills

Previous Receptionist experience

Excellent communication skills

Customer service skills

Proficiency in Microsoft Office

Teamwork skills

Job description

Overview

Are you passionate about making pets a priority? Here at CVS, so are we!

We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Referral Receptionist at Dovecote Veterinary Hospital.

Location: To be based at our Hospital in Castle Donington

Contract: Permanent

Hours: 30 hours per week

Shift Pattern: Monday – Friday with shifts between the hours of 08.00 – 19.00 and a share in the Saturday rota

About Dovecote Veterinary Hospital

Take a look at the practice here: Dovecote Veterinary Hospital | The Vet Collection

About CVS

CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing three main business areas; our veterinary practices, diagnostic laboratories and e-commerce division.

Our success is derived from the passion our people have for animals and for making pets a priority, it\'s what is at the heart of our work, every day.

Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK:

CVS Ode to Veterinary Professionals

About the role

Day-to-day duties of the role will include:

• Answering phones and booking appointments
• Responding to queries via phone, in person and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice

What we're looking for in our Veterinary Receptionist

• Previous Receptionist experience is essential, veterinary experience is a plus!
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

What we can offer

We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:

• Salary in line with the National Minimum Wage (as of 1 April 2025)
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
• Supportive and collaborative team environment
• Staff discount scheme on Veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• and lots more!

Or, if easier, you can find a full list by text: CVS | What We Offer

Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.

For more information, take a look at our pathway here: CVS | Receptionist Career Pathway

Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.

We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.

To apply for this position please click the \'Apply Now\' button below.