Veterinary Receptionist

British Veterinary Association; London; On-site; GBP 13,000 - 17,000; Part time

Job summary

Join a welcoming reception team at a leading veterinary practice in London on a part-time basis. This role involves handling communications and assisting both clients and colleagues to ensure excellent service. Ideally, candidates should have prior experience in customer-facing positions. Enjoy a range of benefits including ample holiday leave and well-being initiatives.

Benefits

6.6 weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounts with 100's of retailers

Pension scheme

Discounted staff pet care

Qualifications

• Experience in a client or customer-facing role preferred.
• Enthusiastic and friendly demeanor.

Responsibilities

• Answering phones and emails.
• Assisting colleagues and clients with inquiries.
• Participate in shift work including Saturday mornings.

Skills

Customer service

Communication

Job description

We have an exciting opportunity for someone to join our reception team on a part-time basis. You will be involved in the everyday aspects of reception, including answering phones and emails, as well as assisting and helping colleagues and clients with their questions and queries. You will be enthusiastic and ideally have some experience in a client or customer-facing role.

More about us

Our practice has many great features, but what truly sets us apart is our welcoming and friendly team, who always strive to provide the best possible service to our clients and animals. We are a general first opinion practice and have all the essential equipment including x-ray, dental x-ray, and ultrasound, allowing us to provide a wide range of services.

The shift pattern

The position entails 12 hours per week, working Monday - Friday with shifts between 7:45 am - 7:30 pm with participation in 1 in 3 Saturday mornings. There is no OOH or Sundays.

Benefits

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care