Veterinary Receptionist

CVS Group; Horley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading veterinary service provider in the UK is looking for a Veterinary Receptionist to join their Smallfield centre. The ideal candidate will have a passion for animals, excellent communication skills, and experience as a receptionist. This role involves managing client appointments, handling queries, and ensuring an inviting atmosphere at the practice. Benefits include generous annual leave and a supportive team environment.

Benefits

5 weeks annual leave plus Bank Holidays

Staff discount scheme

Employee Assistance Programme

Qualifications

• Previous Receptionist experience is essential; veterinary experience is a plus!
• Excellent communicator with strong empathy.
• Proficiency in Microsoft Office and database management.

Responsibilities

• Answering phones and booking appointments.
• Dispensing medications and completing insurance forms.
• Providing a warm and welcoming experience to clients.

Skills

Communication

Customer Service

Empathy

Teamwork

Tools

Microsoft Office

Job description

Are you passionate about making pets a priority? Here at CVS, so are we!

We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at The Village Veterinary Centre - Smallfield.

Location: Ebenezer Chapel, Chapel Road, Smallfield, Horley RH6 9JH

Contract: Permanent

Hours: 40 hours per week

About The Village Veterinary Centre - Smallfield

Take a look at the practice here: The Village Veterinary Centre, Smallfield | The Vet Collection

About CVS:

CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas: veterinary practices, diagnostic laboratories, pet crematoria, and e-commerce division.

Our success is derived from the passion our people have for animals and for making pets a priority, which is at the heart of our work every day.

Take a look at our short film to recognize the remarkable work that our Vets, Nurses, Care Assistants, and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals

About the role:

Day-to-day duties of the role will include:

• Answering phones and booking appointments
• Responding to queries via phone, in person, and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• Providing a warm and welcoming experience to our clients arriving at the practice

What we're looking for in our Veterinary Receptionist:

• Previous Receptionist experience is essential; veterinary experience is a plus!
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

What we can offer you:

We know that benefits are key and that your personal benefits priorities will differ from others, so here are some of what we offer:

• Salary in line with the NMW
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
• Supportive and collaborative team environment
• Staff discount scheme on veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• And more!

Or, if easier, you can find a full list by clicking here: CVS Employee Benefits - what we can offer you!

Important: Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK, as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office.

CVS is committed to being a fully inclusive workplace where all colleagues are encouraged and supported to be themselves, where differences are celebrated, and where everyone can deliver their best.

We aim to build a workforce that reflects our diverse communities and the people we serve.

To apply for this position, please click 'Apply Now'.