Veterinary Receptionist

DNA Vetcare Ltd; Greater Lincolnshire; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading veterinary practice in Scunthorpe is seeking a dedicated Veterinary Receptionist who excels in client interaction and organizational skills. This full-time role involves managing appointments, client communications, and supporting a compassionate veterinary team to provide exceptional care to pets and their owners.

Qualifications

• Strong communication skills and a caring demeanor.
• Experience in customer service or receptionist roles preferred.

Responsibilities

• Answering the phone and booking appointments.
• Managing client enquiries and directing them accordingly.
• Processing payments and handling patient files.

Skills

Client communication

Team collaboration

Multitasking

Customer service

Job description

About The Role

Are you looking for a new role in the Scunthorpe area? Our fantastic Old Registry Vets in Scunthorpe are seeking a Veterinary Receptionist to join their elite and independent practice.

The position suits a Receptionist who takes pride in delivering the ultimate client experience with a network of excellent Vets, Nurses, and Support teams to hand.

This is a Full-Time position, working usually 4 x 10 hour days (40 hour week) with a share of 1:5 weekend rota.

Your Average Day Could Include

• Answering the phone and booking appointments in a friendly, efficient, and caring manner
• Helping direct clients to the clinic
• Answering emails and enquiries
• Ensuring Facebook messages are responded to
• Scanning documents to patients' files
• Taking payment at the time of treatment
• Advising clients of our Healthcare plan
• Processing/logging Insurance Claims
• Handling and restraining patients

About You

DNA Vetcare is a proudly independent group of multi award-winning surgeries, founded in 2006 by veterinary surgeons Alan van Heerden and Dane Walker. Dane and Alan have taken their years of experience working in numerous high-quality practices, to provide exceptional vet care across London and Kent. Claire Baker joined Alan and Dane as a Director in 2019, originally arriving at the main London hospital in 2013 as a locum. Claire heads up the Group’s operations and vet team recruitment.

DNA Vetcare has a network of excellent veterinary surgeons who have been handpicked for their clinical skills, experience, and ability to provide compassionate care for your four-legged (or three-legged, finned, or feathered) friend. This network of excellence is the foundation on which we have built a strong reputation for providing the very best care to pets and owners alike.

Alan and Dane are dedicated to providing excellent service to clients, respectful, caring, and expert care for animals and a supportive, encouraging workplace for their teams.

Apply

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