Veterinary Receptionist

Grove Lodge Veterinary Group; Farnham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A veterinary practice in Farnham is seeking a Customer Service Representative for a 12-month fixed term maternity cover. The role involves providing exceptional service to clients and their pets, managing bookings, and ensuring the smooth operation of the practice. Ideal candidates should possess strong communication skills and previous customer service experience. Benefits include discounts at partner establishments and opportunities for career development.

Benefits

20% discount at Vet Group

Access to discounts and cashbacks

In-house career development opportunities

Pension and holiday allowance

Qualifications

• Excellent face-to-face customer service experience.
• Strong telephone manner and communication skills.
• Ability to work under pressure efficiently.
• Reception experience is desirable.

Responsibilities

• Provide exceptional client service at the practice.
• Manage appointment bookings and client inquiries.
• Maintain hygiene standards in the reception area.
• Accurately enter data into practice management software.

Skills

Customer service experience

Strong communication skills

Computer literacy

Proactive attitude

Problem-solving skills

Tools

Practice management software

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Farnham Vets for Pets practice to start as soon as possible on a fixed term basis.

What your typical day will look like:

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a 12 Month Fixed Term Maternity Cover position working 40 per week with 1 in 4 weekends

The attributes required:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.

Your job will include:

• Answering phones quickly and effectively dealing with all our client enquires.
• Booking appointments, register new clients and pets, request and process payments.
• Entering data accurately in our practice management software.
• Dealing with email enquiries.
• Managing the diary daily.
• Ensure test results are reported and filed on schedule.
• Ensuring the reception area meets our hygiene standards.
• Cashing up each day.

You will need to demonstrate:

• Excellent face-to-face customer service experience.
• An excellent telephone manner.
• Strong communication skills.
• A proactive and can-do attitude and problem-solving skills.
• Competent computer skills with the confidence and ability to learn to use a new practice management system.
• The ability to work to a consistent high standard in a high-pressure environment.
• Available to work shifts starting at 8am or finishing at 19.15pm.
• Previous reception experience desirable

Benefits:
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

Location: GU9 9QJ

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!