Veterinary Receptionist

Medivet Group; England; On-site; GBP 10,000 - 40,000; Part time

Job summary

A veterinary care provider in the UK is seeking a part-time veterinary receptionist to manage client interactions, appointments, and payments. The ideal candidate will possess excellent client service skills and experience in a team-oriented environment. This position offers various benefits including a health cash plan, life assurance, and additional leave for personal day off.

Benefits

Health cash plan

Life Assurance

Access to counselling

5 weeks' annual leave

Interest free Season Ticket Loan

Cycle to Work scheme

Discounts on products and services

Qualifications

• Experience working as part of a team and building relationships.
• Ability to remain calm under pressure and be diplomatic.
• Trustworthy and responsible.

Responsibilities

• Ensure readiness of the practice for opening and closing.
• Triage emergency appointments and manage diary effectively.
• Greet clients and process prescription order requests.

Skills

Excellent client facing and reception skills

Calm under pressure

Good numeracy skills

Ability to manage payments

Tools

Online appointment booking systems

Job description

Calling all animal lovers! Do you love spending time with animals as much as you do with customers? This is an opportunity to make a real difference to every pet and every client - yours will be the first face to greet them after all. As well as looking after the reception area and ensuring a great welcome for our clients, you'll be handling payments, processing repeat prescription requests and managing appointments. You'll need to be organised, friendly and calm in an emergency, with great customer skills and a genuine love of animals. Part time 32 hours a week working at the Dorchester 24 hour practice.

The ideal candidate will have excellent client facing and reception skills, experience of working as part of a team and building positive working relationships, client care skills, with the ability to remain calm under pressure and be diplomatic when needed. Able to prioritise a range of tasks and own workload, with good numeracy skills, and the ability to manage payments and cash up.

Responsibilities:

• Ensure the practice is ready for opening and closing, managing tills and card machines, alarms, voicemail, and systems.
• Triage the impact of any emergency appointments, contacting clients to arrange an alternative appointment where necessary.
• Manage the practice diary to ensure appointment availability is aligned to best practice and available skillset.
• Ensure appointment slots are available for clients to book online.
• Carry out reception duties, greeting clients on arrival, and updating records.
• Process any repeat prescription order requests.
• Be an advocate of the Medivet Healthcare Plan, and complete relevant sign-up documentation with clients.
• Ensure online practice information is up to date, with accurate opening hours and current colleagues.

Requirements:

• Excellent client facing and reception skills.
• Experience of working as part of a team and building positive working relationships.
• Client care skills, with the ability to remain calm under pressure and be diplomatic when needed.
• Able to prioritise a range of tasks and own workload.
• Good numeracy skills, with the ability to manage payments and cash up.
• Experience in using online appointment booking systems.
• Administration skills and experience.
• Trustworthy and responsible.

Desirable:

• Previous veterinary receptionist experience.
• Social media/website content management.

About Us:

Exceptional care is at the heart of everything we do at Medivet. That's the care for our patients, our clients and for each other - we really want to make a positive difference through every interaction we have. Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres.

Benefits:

• Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
• Life Assurance 3 x salary.
• Access to 24-hour counselling by phone or in person should you feel you need support.
• 5 weeks' annual leave plus Bank Holidays, rising to 6 weeks with length of service.
• An additional 'Day for You', a paid day's leave for you to use as you wish.
• Interest free Season Ticket Loan.
• Cycle to Work scheme.
• Discounts on Medivet products and services.