Veterinary Receptionist

CVS Group; England; On-site; GBP 20,000 - 25,000; Part time

Job summary

CVS Group is seeking a Veterinary Receptionist to join their Tilehurst Veterinary Centre. This role involves engaging with clients, managing appointments, and supporting a collaborative team dedicated to animal welfare. Applicants should have previous reception experience, with veterinary experience as a bonus. The position offers a supportive environment with a clear pathway for career development, along with an annual leave entitlement of 5 weeks plus public holidays.

Benefits

Generous annual leave entitlement

Staff discount scheme

Employee Assistance Programme

Qualifications

• Previous reception experience is essential.
• Experience in a veterinary setting is a plus.
• Strong interpersonal skills to engage with clients.

Responsibilities

• Answer phone calls and interact with clients.
• Support appointments and dispense medications.
• Contribute to team meetings and improve quality.

Skills

Customer Service

Communication

Job description

Join a practice passionate about pets, clients, and their staff!

We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Tilehurst Veterinary Centre.

We are a busy small animal practice committed to providing outstanding customer experience from the moment clients walk in the door.

We are looking to expand our front-of-house team to support our growing team with face-to-face and behind-the-scenes tasks. Duties include answering phones, interacting with clients before and after appointments, and dispensing medications.

As a practice, we are passionate about quality improvement and staff wellbeing. We hold regular practice and team meetings and are always open to ideas on how we can improve.

This position is 20 hours per week, from 8:30 am to 7:00 pm on Mondays and Fridays, with one in five Saturday mornings from 8:00 am to 1:00 pm.

Previous reception experience is essential; veterinary experience is a plus!

What CVS can offer you:

· Salary in line with the National Living Wage (as of 1 April 2025)

· Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro-rata)

· Supportive and collaborative team environment

· Staff discount scheme on veterinary bills and products

· Employee Assistance Programme and access to over 400 Mental Health First-Aiders

· And much more! For a full list, click here: CVS | What We Offer

Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. It includes a range of courses to help individuals and teams deliver exceptional client service and grow their careers.

For more information, watch our pathway here: https://vimeo.com/1092474116

CVS is committed to being an inclusive workplace where all colleagues are encouraged and supported to be themselves, where differences are celebrated, and everyone can deliver their best.

We aim to build a workforce more representative of our diverse communities and the people we serve.

Unfortunately, we cannot accept applications from candidates without the Right to Work in the UK, as we are unable to provide visa sponsorship due to our clinical support roles not meeting Home Office criteria.

To apply for this position, please click the 'Apply Now' button below.