Veterinary Receptionist

TN United Kingdom; England; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated individual for a Fixed Term role in their Rawtenstall Practice. This position offers the chance to provide exceptional service to clients and their pets, ensuring a welcoming atmosphere and building strong relationships. With a focus on client satisfaction, you will manage bookings and payments while contributing to a friendly environment. Enjoy benefits such as a discount at partner stores and opportunities for career development. If you have a passion for service and love for pets, this role is perfect for you!

Benefits

20% discount at Vet Group

Access to discounts and cashbacks

In-house career development

Pension

Holiday allowance

Qualifications

• Exceptional service focus to ensure client satisfaction.
• Ability to build strong relationships with clients and pets.

Responsibilities

• Provide guidance and support to clients during their visits.
• Coordinate day-to-day routines using an online booking system.

Skills

Customer Service

Computer Literacy

Communication Skills

Relationship Building

Tools

Online Booking System

Job description

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If you enjoy providing great service and working in a team, we have just the opportunity for you at our Rawtenstall Practice.

What your typical day will look like:

1. Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
2. Your ability to build strong relationships with our clients, their pets, and the practice team will be critical to your success.
3. Your great client service during a client’s visit will ensure their absolute satisfaction, leaving them confident in the care their pets receive and eager for their next visit.
4. You will greet each client, offering support, guidance, and expertise, while managing payments and future bookings confidently.
5. Coordinating the smooth running of the day-to-day routines of the practice using our online booking system, so computer literacy is essential.

This is a Fixed Term for 11 Months Maternity role working 40 hours per week, with shift patterns of:

• 8.30am-4.30pm / 11.30am-7.30pm (8-hour shifts, 5 days)
• 8.30am-6.30pm / 9.30am-7.30pm (10-hour shifts over 4 days)

The attributes required:

• You are the friendly and welcoming face for clients and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up-to-date with the practice services and any additional offerings.
• You are calm, attentive, and always focused on clients’ needs.
• You bring enthusiasm and drive to your role, with a passion for service and love of pets.
• You can handle various situations, from comforting clients with bad news to sharing in the joy of a pet’s first vet visit.
• Your personality is infectious, contributing to a welcoming and friendly atmosphere in the practice.

In short, you enjoy being busy, helping people and their pets, and always aim to make a difference.

Benefits: 20% discount at the Vet Group, Pets at Home, and the Groom Room; access to discounts and cashbacks; in-house career development; pension; holiday allowance.

Location: BB4 6HR

Pets see people—they aren’t biased or discriminatory. Inspired by pets, we value and respect differences in all forms. We aim to reflect the diversity of our communities, and every colleague can help us achieve this. We encourage our people to be themselves. Even if your skills and experience don’t perfectly match, if you believe you can contribute uniquely through your values and behaviors, we want to hear from you!