Veterinary Receptionist

British Veterinary Association; Egham; On-site; GBP 22,000 - 27,000; Full time

Job summary

A well-established veterinary hospital seeks a compassionate and organised Veterinary Receptionist to join their team. In this role, you’ll provide exceptional customer service, manage administrative tasks, and ensure a welcoming environment for clients and their pets. The hospital values collaboration and offers a variety of benefits, including generous annual leave and opportunities for professional growth.

Benefits

6.6 weeks annual leave

Additional annual leave for your birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Previous reception experience is essential.
• Strong organisational skills with the ability to manage multiple tasks.
• Proficiency in using computer systems for scheduling and record-keeping.

Responsibilities

• Greet clients and their pets, ensuring a friendly atmosphere.
• Schedule appointments and manage the clinic's calendar.
• Maintain accurate patient records and process payments.

Skills

Organisational skills

Verbal communication

Customer service

Multitasking

Attention to detail

Tools

Veterinary software

Job description

Runnymede Veterinary Hospital is a well-established, RCVS-accredited small animal hospital located in the heart of Surrey. We pride ourselves on delivering outstanding patient care and nurturing a strong team culture that values collaboration, respect, and continuous professional growth.

We are equipped with modern facilities and offer a varied and interesting medical and surgical caseload that allows our team to develop and thrive in a clinically challenging environment.

We are looking to grow our team with a compassionate and organised Veterinary Receptionist.

In this role, you will be the first point of contact for our clients and their beloved pets, providing exceptional customer service while managing the administrative tasks that keep our practice running smoothly.

Your ability to multitask and communicate effectively will be essential in ensuring a welcoming environment for both pets and their owners.

Duties:

1. Greet clients and their pets upon arrival, ensuring a friendly and professional atmosphere.
2. Schedule appointments and manage the clinic's calendar efficiently.
3. Answer phone calls and respond to inquiries regarding services, treatments, and general pet care information.
4. Maintain accurate patient records, including medical histories and laboratory results.
5. Process payments and manage billing inquiries with attention to detail.
6. Assist veterinary staff with administrative tasks as needed, including preparing examination rooms and handling laboratory samples.
7. Ensure the reception area is clean, organised, and stocked with necessary supplies.
8. Provide support during busy periods by helping with client communications and follow-ups.

Requirements

1. Previous experience in a veterinary or animal care environment is preferred but not essential.
2. Previous reception experience is essential. Strong organisational skills with the ability to manage multiple tasks simultaneously.
3. Excellent verbal communication skills, with a friendly and approachable demeanour.
4. Proficiency in using computer systems for scheduling and record-keeping; familiarity with veterinary software is a plus.
5. A genuine love for animals and a commitment to providing high-quality customer service. Ability to work well under pressure in a fast-paced environment while maintaining professionalism.

Your shift pattern

You will work Monday-Friday, with 10-hour shifts and one day off in lieu every week. Shifts range from 8 am to 7 pm. Additionally, Saturdays are on a 1:3 rota, working from 9 am to 2 pm.

Benefits include:

• 6.6 weeks annual leave
• Additional annual leave for your birthday, added to your holiday allowance
• Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
• Cycle to work scheme
• Employee wellbeing initiatives
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway offering discounts and cashback with hundreds of retailers
• Pension scheme
• Discounted staff pet care