Veterinary Receptionist

British Veterinary Association; Egham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is looking for a compassionate Veterinary Receptionist to join their dedicated team. This role is perfect for someone who loves animals and excels in customer service. You'll be the first point of contact for clients, managing appointments, answering inquiries, and maintaining patient records. Your organizational skills and ability to multitask will ensure a smooth operation in a fast-paced environment. Enjoy a competitive salary and a range of benefits, including generous leave policies and professional development opportunities, while making a real difference in the lives of pets and their owners.

Benefits

6.6 weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Non-accidental injury support

Learning and development opportunities

Discounts and cashback with retailers

Pension scheme

Discounted staff pet care

Qualifications

• Experience in a veterinary or animal care environment preferred.
• Strong organizational and communication skills essential.

Responsibilities

• Greet clients and pets, ensuring a friendly atmosphere.
• Schedule appointments and manage the clinic's calendar.

Skills

Customer Service

Organizational Skills

Communication Skills

Multitasking

Veterinary Knowledge

Education

Experience in Veterinary Environment

Reception Experience

Tools

Veterinary Software

Computer Systems

Job description

Are you passionate about pets and delivering excellent customer service? Then this is the role for you!

We are seeking a compassionate and organised Veterinary Receptionist to join our dedicated team.

In this role, you will be the first point of contact for our clients and their beloved pets, providing exceptional customer service while managing the administrative tasks that keep our practice running smoothly. Your ability to multitask and communicate effectively will be essential in ensuring a welcoming environment for both pets and their owners.

Duties will include:

1. Greet clients and their pets upon arrival, ensuring a friendly and professional atmosphere.
2. Schedule appointments and manage the clinic's calendar efficiently.
3. Answer phone calls and respond to inquiries regarding services, treatments, and general pet care information.
4. Maintain accurate patient records, including medical histories and laboratory results.
5. Process payments and manage billing inquiries with attention to detail.
6. Assist veterinary staff with administrative tasks as needed, including preparing examination rooms and handling laboratory samples.
7. Ensure the reception area is clean, organised, and stocked with necessary supplies.
8. Provide support during busy periods by helping with client communications and follow-ups.

Requirements

1. Previous experience in a veterinary or animal care environment is preferred but not essential.
2. Previous reception experience is essential.
3. Strong organisational skills with the ability to manage multiple tasks simultaneously.
4. Excellent verbal communication skills, with a friendly and approachable demeanour.
5. Proficiency in using computer systems for scheduling and record-keeping; familiarity with veterinary software is a plus.
6. A genuine love for animals and a commitment to providing high-quality customer service.
7. Ability to work well under pressure in a fast-paced environment while maintaining professionalism.

About the rota

You will be on a rolling rota, these hours are set but we are happy to discuss flexibility in the pattern to suit you;

Week 1

Mon, Tue, Wed, 9 am - 12 pm

Thur, Fri - 4 pm - 7 pm

Week 2

Mon, Tue, Wed - 4 pm - 7 pm

Thur, Fri - 9 am - 12 pm

In addition to a competitive salary, you will benefit from:

1. 6.6 weeks annual leave
2. Additional annual leave for your birthday which will be added to your holiday allowance
3. Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
4. Cycle to work scheme
5. Initiatives focused on employee wellbeing
6. Non-accidental injury support
7. Learning and development opportunities via the IVC Evidensia Academy
8. Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
9. Pension scheme
10. Discounted staff pet care

Runnymede Hill Veterinary Hospital

Tite Hill, Egham, TW20 0NB, United Kingdom

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Animals treated

Small animals

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