Veterinary Receptionist

Dovecote Veterinary Hospital (Castle Donington); East Midlands; On-site; GBP 20,000 - 24,000; Full time

Job summary

A veterinary service provider located in Castle Donington is seeking a Veterinary Referral Receptionist. The successful candidate will handle appointment bookings, client inquiries, and ensure a welcoming environment. Ideal candidates will have previous receptionist experience and excellent customer service skills. This role offers a structured development pathway and a supportive work culture.

Benefits

Staff discount scheme

5 weeks annual leave plus Bank Holidays

Employee Assistance Programme

Qualifications

• Essential receptionist experience, veterinary experience is a plus.
• Ability to cope with distressing situations.
• Strong empathy and communication skills.

Responsibilities

• Answering phones and booking appointments.
• Responding to queries via phone, in person, and email.
• Providing a warm experience to clients.

Skills

Previous Receptionist experience

Excellent communication

Customer service skills

Proficiency in Microsoft Office

Job description

Overview

Are you passionate about making pets a priority? Here at CVS, so are we! We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Referral Receptionist at Dovecote Veterinary Hospital.

Location: Based at our hospital in Castle Donington

Contract: Permanent

Hours: 30 hours per week

Shift Pattern: Monday – Friday with shifts between 08:00 – 19:00 and a share in the Saturday rota

About Dovecote Veterinary Hospital

Take a look at the practice here: Dovecote Veterinary Hospital | The Vet Collection

About CVS

CVS Group plc is one of the largest integrated veterinary services providers in the UK, encompassing three main business areas: veterinary practices, diagnostic laboratories and the e-commerce division. Our success is derived from the passion our people have for animals and for making pets a priority, it’s at the heart of our work every day.

Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals

About the role

Day-to-day duties of the role will include:

• Answering phones and booking appointments
• Responding to queries via phone, in person and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• Providing a warm and welcoming experience to clients arriving at the practice

What we’re looking for

• Previous Receptionist experience is essential, veterinary experience is a plus!
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

What we can offer you

• Salary in line with the National Minimum Wage (as of 1 April 2025)
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
• Supportive and collaborative team environment
• Staff discount scheme on veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• And lots more!

Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us. For more information, view the pathway here: CVS | Receptionist Career Pathway

Right to Work statement: We are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the Home Office criteria.

CVS is committed to being a fully inclusive place to work where all colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.

To apply for this position please click the 'Apply Now' button below.