Veterinary Receptionist

Vets for Pets; Crawley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A veterinary practice in Crawley is looking for an enthusiastic part-time receptionist. You will provide outstanding care to clients and their pets, manage bookings, and support a friendly team. The role offers up to 30 hours per week, with a starting pay of £12.21 per hour and includes various benefits like holiday and pension scheme.

Benefits

28 days holiday per annum

Pension scheme

Cycle to work scheme

Exclusive company discounts

Qualifications

• Previous experience in a receptionist role will be an advantage.
• Must be calm, attentive, and focused on clients' needs.
• Passion for service and love of pets is essential.

Responsibilities

• Provide exceptional service to clients and care to their pets.
• Manage payments and future bookings confidently.
• Coordinate the smooth running of the practice's day-to-day routines.

Skills

Customer service skills

Computer literacy

Ability to build relationships

Job description

Here at Crawley Vets for Pets we have a brand-new opportunity for an enthusiastic and passionate receptionist to join our team!

About us
Our practice is bright, spacious, air-conditioned and purpose built to industry leading standards and has state of the art equipment including digital X-ray and in-house laboratory facilities.

You'll be working alongside our supportive team of 5 vets, 7RVN’s, 2 SVN’s, 1 VCA, 4 receptionists, our practice manager and our practice administrator.

About you and the role
Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

You’ll greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must. Previous experience in a receptionist role will be an advantage.

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

This is a Part-Time role working up to 30 hours per week including 1 in 2 weekends. We understand the importance of a work life balance and so we can have some flexibility as to how your shifts are worked!

This role will initially be paid at £12.21 per hour.

Benefits
By joining us you will be part of a dynamic team dedicated to providing superb standards. We offer a supportive and friendly working environment together with career development opportunities and an excellent package and benefits that includes:

• 28 days holiday per annum, birthday day and pro rata bank holidays
• Pension scheme
• Cycle to work scheme
• No OOH
• Exclusive company discounts and rewards - including 20% off at Pets at Home, The Groom Room and the Vet Group.

Location: RH11 7ST

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!