Veterinary Receptionist

Vets for Pets; City of Edinburgh; On-site; GBP 18,000 - 24,000; Part time

Job summary

A veterinary practice in Edinburgh seeks a receptionist to deliver exceptional service and care to clients and their pets. You will manage appointments, process payments, and ensure a friendly atmosphere. Strong communication skills and a passion for pets are essential. Training provided, prior experience preferred but not required. This position offers 20% discount on various pet services and benefits including holiday allowance.

Benefits

20% discount at Vet Group

In-house career development opportunities

Pension and holiday allowance

Free car parking

Qualifications

• Experience as a receptionist preferred but not essential.
• Ability to build strong relationships with clients and pets.
• Enthusiasm and passion for service.

Responsibilities

• Provide exceptional service to clients and care for their pets.
• Manage bookings using an online system.
• Process insurance claims and handle payments.

Skills

Customer service

Computer literacy

Communication

Calm demeanor

Job description

Overview

If you enjoy providing great service and working in a team, we have just the opportunity for you here at Corstorphine Vets for Pets!

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

You will greet each client and offer support, guidance and expertise and manage future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must. You will also process insurance claims, handle cash and card payments, and manage outstanding debt.

This role is for a 30 hour contract, and to work 1 in every 3 weekend.

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet, or an unexpected bill, or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

Receptionist experience would be preferred but not essential. Full training will be given.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance, as well as free car parking.

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!”