Veterinary Receptionist

CVS Group; Chichester; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading veterinary services provider in Chichester is seeking a Receptionist. Responsibilities include booking appointments, responding to queries, and providing excellent customer service. The ideal candidate has previous receptionist experience and strong communication skills. A supportive team environment and benefits, including annual leave, are offered.

Benefits

Generous annual leave entitlement

Staff discount scheme on veterinary bills

Employee Assistance Programme

Qualifications

• Previous Receptionist experience is essential, veterinary experience is a plus.
• Resilient with the ability to cope with potentially distressing and emotional situations.
• An excellent communicator.

Responsibilities

• Answering phones and booking appointments.
• Responding to queries via phone, in person and email.
• Providing a warm and welcoming experience to our clients.

Skills

Excellent customer service skills

Strong empathy

Proficiency in Microsoft Office

Ability to cope with distressing situations

Teamwork skills

Job description

Are you passionate about making pets a priority? Here at CVS, so are we!

Location: To be based at our Chichester branch

Contract: Permanent

Hours: 37.5 hours per week

Shift Pattern: Monday – Friday with a share in the Saturday rota. With shifts being either 08.00 – 16.30 or 11.00 – 19.00

About Pet Doctors – Chichester

Take a look at the practice here: Pet Doctors Vets, Chichester | The Vet Collection

About CVS

CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing three main business areas; our veterinary practices, diagnostic laboratories and e-commerce division.

Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.

Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals

About the role

Responsibilities

• Answering phones and booking appointments
• Responding to queries via phone, in person and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice

Qualifications

• Previous Receptionist experience is essential, veterinary experience is a plus!
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

Benefits

• Salary in line with the National Minimum Wage (as of 1 April 2025)
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
• Supportive and collaborative team environment
• Staff discount scheme on Veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• and lots more!

Or, if easier, you can find a full list by clicking here: CVS | What We Offer

Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.
For more information, take a look at our pathway here: CVS | Receptionist Career Pathway

Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.

We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.

To apply for this position, please click the 'Apply Now' button below