Veterinary Receptionist

Stow Veterinary Surgeons (Stow-on-the-Wold); Cheltenham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent veterinary practice in Cheltenham is looking for an enthusiastic Veterinary Receptionist to join their team. The role involves managing client interactions, booking appointments, and providing a warm welcome. Ideal candidates will have excellent communication skills and a passion for animal care. Competitive salary aligned with the National Living Wage and generous annual leave are offered.

Benefits

Generous annual leave entitlement of 5 weeks plus Bank Holidays

Staff discount scheme on Veterinary bills and products

Employee Assistance Programme with access to Mental Health First-Aiders

Supportive team environment

Career development pathway

Qualifications

• Previous reception, healthcare or petcare experience is preferable, but not essential as full training will be given.
• Resilient with the ability to cope with potentially distressing and emotional situations.
• Proficiency in Microsoft Office and other database management and operating systems.

Responsibilities

• Answering phones and booking appointments.
• Responding to queries via phone, in person and email.
• Registering new clients.
• Completing insurance forms.
• Dispensing medications.
• Taking payments.
• Providing a warm and welcoming experience to clients.

Skills

Excellent communication

Customer service skills

Teamwork skills

Empathy

Microsoft Office proficiency

Job description

Are you passionate about making pets a priority? Here at CVS, so are we!

We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Stow on the wold.

Location: Stow on the wold

Contract: Permanent

Hours: around 12 to around 26

Shift Pattern: 1 to 4 weekday shifts, 1 in 3 or 1 in 6 Saturdays

About Stow on the wold:

Take a look at the practice here: Stow Veterinary Surgeons, Stow-on-the-Wold | The Vet Collection

About CVS:

CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories and e-commerce division.

Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.

Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals

About the role:

Day-to-day duties of the role will include:

• Answering phones and booking appointments
• Responding to queries via phone, in person and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice

What we're looking for in our Veterinary Receptionist:

• Previous reception, healthcare or petcare experience is preferable, but not essential as full training will be given.
  
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

What we can offer you:

We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:

• Salary in line with the National Living Wage (as of 1 April 2025)
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
• Supportive and collaborative team environment
• Staff discount scheme on Veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• and lots more!

Or, if easier, you can find a full list by clicking here: CVS | What We Offer

Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.

For more information, take a look at our pathway here: https://vimeo.com/1092474116

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.

We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.

Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK, as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.

To apply for this position, please click the 'Apply Now' button below.