Veterinary Receptionist

Vet Record Careers; Cheltenham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A veterinary practice in Cheltenham is seeking a full-time Veterinary Receptionist to join their friendly team. You will be responsible for client interaction, appointment bookings, and payment processing. The ideal candidate will have excellent communication skills, be a team player, and possess strong computer knowledge. Experience in a similar role is desirable, along with a genuine passion for animal care. Benefits include 6.6 weeks of annual leave and pension scheme.

Benefits

6.6 Weeks annual leave

Enhanced family-friendly policies

Cycle to work scheme

Learning and development opportunities

Discounted staff pet care

Qualifications

• Hard working, reliable, and willing to learn.
• Experience in a reception role is desirable.
• Genuine interest in animals and pet-care.

Responsibilities

• Welcoming clients and booking appointments.
• Taking payments and dealing with queries.
• Providing a high level of client care.

Skills

Excellent communication skills

Multitasking

Computer knowledge

Team player

Tools

Microsoft Office

Job description

Overview

Step into a career that cares. A position has become available for a full-time Veterinary Receptionist to join our friendly and supportive team at Dragon Vets, based on Cheltenham Racecourse. Dragon Vets is a popular small animal practice with four branch surgeries. This role would be based mainly at the racecourse site, although there may be a requirement to attend our other branches from time to time.

Our ideal candidate

The ideal candidate would be hard working, reliable, and willing to learn and adapt to an ever-changing environment. You will have excellent communication skills both communicating face to face with clients and over the telephone. In this role you will need to multitask, be able to prioritise your work accordingly, have good computer knowledge, having proficient use of Microsoft office programs and the internet.

We are looking for someone who is confident welcoming clients, booking appointments, taking payments, dealing with queries, and providing a high level of client care. Experience in a reception role is desirable. We are a large team so being a team player is very important, as is a genuine interest in animals and pet-care.

About The Rota

The role will be full time of 37.25 hours weekly, this will involve a shift pattern between 8:00am - 7:00pm. You will also be required to work one Saturday morning 8:00am - 1:00pm, every 4 weeks.

Facilities and capabilities

Dragon Vets is based at Cheltenham Racecourse. We are an air-conditioned practice with an in-house lab (including on-site blood gas analysis) and high-quality diagnostic and surgical facilities. We are fortunate to have access to on-site CT, DR and high-end ultrasonography, ECG, plus a selection of video-endoscopes. Our theatres are equipped with multiparameter monitoring (including capnography), ligasure and laparoscopic facilities.

Benefits

• 6.6Weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care

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